openai / openai/codex

Windows ChatGPT desktop app unusable after changing Appearance settings

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app bug windows-os
Dominant language
Rust
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Description

I changed two or three values under Settings > Appearance in the Windows ChatGPT desktop app. After that, almost all text became invisible.

The app window, borders, buttons, cursor, and scrollbars still render, but text labels and settings content do not. Switching between Light and Dark only changes the background color. Windows contrast themes do not restore the text.

The app is also unusable because clicking inside it can open another ChatGPT window.

I have already tried:

  • Repairing the app
  • Resetting the app in Windows Settings
  • Uninstalling and reinstalling the Microsoft Store app
  • Switching the base theme through the command menu
  • Changing the Windows contrast theme

None of these fixed the problem.

Please investigate whether corrupted Appearance preferences are being restored for my account, and reset the Appearance preferences to their factory defaults. The affected settings may include Foreground color, Background color, UI font, or related theme values.

Windows version:
ChatGPT desktop app version:
Account email: Do not post publicly; request a private support channel if needed.

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First steps

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  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

No repository files, tests, or entry points are identified; start by confirming whether the Windows ChatGPT desktop app is part of this repository and reproducing the Appearance-settings failure. Done means the affected preferences can be reset to factory defaults and text remains visible without opening extra windows.

Written by the indexing model from the issue text.

Assessment

Domain
desktop
Issue type
Bug
Difficulty
5/5
Estimated time
Over a week
Activity status
Quiet
Clarity
Needs clarification
Newbie friendliness
20/100

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