Trusted Access verification always fails

Start by reproducing the Trusted Access verification failure with Codex CLI 0.145.0 on the reported Windows and Linux environments, then compare the authentication details in the supplied doctor report. The payload names no source file or test; done means verification succeeds reliably and the relevant authentication test coverage passes.

What version of Codex CLI is running?

codex-cli 0.145.0

What subscription do you have?

Pro 5x

Which model were you using?

gpt-5.6-sol

What platform is your computer?

"Microsoft Windows NT 10.0.26200.0 x64" and "Linux 6.18.34+rpt-rpi-v8 aarch64"

What terminal emulator and version are you using (if applicable)?

"PowerShell 7.6.3" and "screen"

Codex doctor report

{
  "schemaVersion": 1,
  "generatedAt": "1784923900s since unix epoch",
  "overallStatus": "ok",
  "codexVersion": "0.145.0",
  "checks": {
    "app_server.status": {
      "id": "app_server.status",
      "category": "app-server",
      "status": "ok",
      "summary": "background server is not running",
      "details": {
        "control socket": "/home/boundary/.codex/app-server-control/app-server-control.sock",
        "daemon state dir": "/home/boundary/.codex/app-server-daemon",
        "mode": "ephemeral",
        "pid file": "/home/boundary/.codex/app-server-daemon/app-server.pid (missing)",
        "settings": "/home/boundary/.codex/app-server-daemon/settings.json (missing)",
        "status": "not running",
        "update-loop pid file": "/home/boundary/.codex/app-server-daemon/app-server-updater.pid (missing)"
      },
      "remediation": null,
      "durationMs": 0
    },
    "auth.credentials": {
      "id": "auth.credentials",
      "category": "auth",
      "status": "ok",
      "summary": "auth is configured",
      "details": {
        "auth file": "/home/boundary/.codex/auth.json",
        "auth storage mode": "File",
        "stored API key": "false",
        "stored ChatGPT tokens": "true",
        "stored agent identity": "false",
        "stored auth mode": "chatgpt"
      },
      "remediation": null,
      "durationMs": 0
    },
    "config.load": {
      "id": "config.load",
      "category": "config",
      "status": "ok",
      "summary": "config loaded",
      "details": {
        "CODEX_HOME": "/home/boundary/.codex",
        "config.toml": "/home/boundary/.codex/config.toml",
        "config.toml parse": "ok",
        "cwd": "/home/agents/boundary",
        "enabled feature flags": "shell_tool, unified_exec, shell_snapshot, code_mode_host, terminal_resize_reflow, sqlite, hooks, enable_request_compression, multi_agent, apps, tool_search_always_defer_mcp_tools, tool_suggest, plugins, in_app_browser, browser_use, browser_use_full_cdp_access, browser_use_external, computer_use, remote_plugin, plugin_sharing, image_generation, resize_all_images, skill_mcp_dependency_install, skill_search, mentions_v2, steer, guardian_approval, goals, collaboration_modes, tool_call_mcp_elicitation, auth_elicitation, personality, fast_mode, tui_app_server, remote_compaction_v2, workspace_dependencies",
        "feature flag overrides": "none",
        "feature flags enabled": "36",
        "log dir": "/home/boundary/.codex/log",
        "mcp servers": "0",
        "model": "gpt-5.6-sol",
        "model provider": "openai",
        "sqlite home": "/home/boundary/.codex"
      },
      "remediation": null,
      "durationMs": 0
    },
    "git.environment": {
      "id": "git.environment",
      "category": "git",
      "status": "ok",
      "summary": "git version 2.47.3",
      "details": {
        ".git entry": "directory",
        "PATH git #1": "/usr/bin/git",
        "PATH git #2": "/bin/git",
        "PATH git entries": "2",
        "git build options": "git version 2.47.3; cpu: aarch64; no commit associated with this build; sizeof-long: 8; sizeof-size_t: 8; shell-path: /bin/sh; libcurl: 8.14.1; zlib: 1.3.1",
        "git exec path": "/usr/lib/git-core",
        "git version": "git version 2.47.3",
        "repo detected": "true",
        "repo root": "/home/agents/boundary",
        "selected git": "/usr/bin/git"
      },
      "remediation": null,
      "durationMs": 92
    },
    "installation": {
      "id": "installation",
      "category": "install",
      "status": "ok",
      "summary": "installation looks consistent",
      "details": {
        "PATH codex #1": "/usr/bin/codex",
        "PATH codex #2": "/bin/codex",
        "PATH codex entries": "2",
        "current executable": "/usr/lib/node_modules/@openai/codex/node_modules/@openai/codex-linux-arm64/vendor/aarch64-unknown-linux-musl/bin/codex",
        "install context": "npm (package /usr/lib/node_modules/@openai/codex/node_modules/@openai/codex-linux-arm64/vendor/aarch64-unknown-linux-musl, bin /usr/lib/node_modules/@openai/codex/node_modules/@openai/codex-linux-arm64/vendor/aarch64-unknown-linux-musl/bin, resources /usr/lib/node_modules/@openai/codex/node_modules/@openai/codex-linux-arm64/vendor/aarch64-unknown-linux-musl/codex-resources, path /usr/lib/node_modules/@openai/codex/node_modules/@openai/codex-linux-arm64/vendor/aarch64-unknown-linux-musl/codex-path)",
        "managed by bun": "false",
        "managed by npm": "true",
        "managed by pnpm": "false",
        "managed package root": "/usr/lib/node_modules/@openai/codex",
        "npm update target": "/usr/lib/node_modules/@openai/codex"
      },
      "remediation": null,
      "durationMs": 330
    },
    "mcp.config": {
      "id": "mcp.config",
      "category": "mcp",
      "status": "ok",
      "summary": "no MCP servers configured",
      "details": {},
      "remediation": null,
      "durationMs": 0
    },
    "network.env": {
      "id": "network.env",
      "category": "network",
      "status": "ok",
      "summary": "network-related environment looks readable",
      "details": {
        "proxy env vars": "none"
      },
      "remediation": null,
      "durationMs": 0
    },
    "network.provider_reachability": {
      "id": "network.provider_reachability",
      "category": "reachability",
      "status": "ok",
      "summary": "active provider endpoints are reachable over HTTP",
      "details": {
        "ChatGPT base URL": "https://chatgpt.com/backend-api/ reachable (HTTP 404)",
        "reachability mode": "ChatGPT auth"
      },
      "remediation": null,
      "durationMs": 223
    },
    "network.websocket_reachability": {
      "id": "network.websocket_reachability",
      "category": "websocket",
      "status": "ok",
      "summary": "Responses WebSocket handshake succeeded",
      "details": {
        "DNS": "2 IPv4, 2 IPv6, first IPv4",
        "auth mode": "chatgpt",
        "connect timeout": "15000 ms",
        "endpoint": "wss://chatgpt.com/backend-api/<redacted>",
        "handshake result": "HTTP 101 Switching Protocols",
        "model provider": "openai",
        "models etag present": "true",
        "provider name": "OpenAI",
        "proxy env vars": "none",
        "reasoning header": "false",
        "server model present": "false",
        "supports websockets": "true",
        "wire API": "responses"
      },
      "remediation": null,
      "durationMs": 568
    },
    "runtime.provenance": {
      "id": "runtime.provenance",
      "category": "runtime",
      "status": "ok",
      "summary": "running npm on linux-aarch64",
      "details": {
        "commit": "unknown",
        "current executable": "/usr/lib/node_modules/@openai/codex/node_modules/@openai/codex-linux-arm64/vendor/aarch64-unknown-linux-musl/bin/codex",
        "install method": "npm (package /usr/lib/node_modules/@openai/codex/node_modules/@openai/codex-linux-arm64/vendor/aarch64-unknown-linux-musl, bin /usr/lib/node_modules/@openai/codex/node_modules/@openai/codex-linux-arm64/vendor/aarch64-unknown-linux-musl/bin, resources /usr/lib/node_modules/@openai/codex/node_modules/@openai/codex-linux-arm64/vendor/aarch64-unknown-linux-musl/codex-resources, path /usr/lib/node_modules/@openai/codex/node_modules/@openai/codex-linux-arm64/vendor/aarch64-unknown-linux-musl/codex-path)",
        "platform": "linux-aarch64",
        "version": "0.145.0"
      },
      "remediation": null,
      "durationMs": 0
    },
    "runtime.search": {
      "id": "runtime.search",
      "category": "search",
      "status": "ok",
      "summary": "search is OK (bundled)",
      "details": {
        "search command": "/usr/lib/node_modules/@openai/codex/node_modules/@openai/codex-linux-arm64/vendor/aarch64-unknown-linux-musl/codex-path/rg",
        "search command readiness": "file exists",
        "search provider": "bundled"
      },
      "remediation": null,
      "durationMs": 0
    },
    "sandbox.helpers": {
      "id": "sandbox.helpers",
      "category": "sandbox",
      "status": "ok",
      "summary": "sandbox configuration is readable",
      "details": {
        "approval policy": "OnRequest",
        "codex-linux-sandbox helper": "/home/boundary/.codex/tmp/arg0/codex-arg0sidl5O/codex-linux-sandbox",
        "execve wrapper helper": "/home/boundary/.codex/tmp/arg0/codex-arg0sidl5O/codex-execve-wrapper",
        "filesystem sandbox": "restricted",
        "network sandbox": "restricted"
      },
      "remediation": null,
      "durationMs": 0
    },
    "state.paths": {
      "id": "state.paths",
      "category": "state",
      "status": "ok",
      "summary": "state paths and databases are inspectable",
      "details": {
        "CODEX_HOME": "/home/boundary/.codex (dir)",
        "active rollout files": "1 files, 889932 total bytes, 889932 average bytes",
        "archived rollout files": "0 files, 0 total bytes, 0 average bytes",
        "goals DB": "/home/boundary/.codex/goals_1.sqlite (file)",
        "goals DB integrity": "ok",
        "log DB": "/home/boundary/.codex/logs_2.sqlite (file)",
        "log DB integrity": "ok",
        "log dir": "/home/boundary/.codex/log (dir)",
        "memories DB": "/home/boundary/.codex/memories_1.sqlite (file)",
        "memories DB integrity": "ok",
        "sqlite home": "/home/boundary/.codex (dir)",
        "state DB": "/home/boundary/.codex/state_5.sqlite (file)",
        "state DB integrity": "ok",
        "thread history DB": "/home/boundary/.codex/thread_history_1.sqlite (missing)",
        "thread history DB integrity": "skipped (missing)"
      },
      "remediation": null,
      "durationMs": 125
    },
    "state.rollout_db_parity": {
      "id": "state.rollout_db_parity",
      "category": "threads",
      "status": "ok",
      "summary": "rollout files and state DB thread inventory agree",
      "details": {
        "default model provider": "openai",
        "rollout DB active files": "1",
        "rollout DB active rows": "1",
        "rollout DB archive mismatches": "0",
        "rollout DB archived files": "0",
        "rollout DB archived rows": "0",
        "rollout DB duplicate DB paths": "0",
        "rollout DB duplicate rollout thread ids": "0",
        "rollout DB malformed file names": "0",
        "rollout DB missing active rows": "0",
        "rollout DB missing archived rows": "0",
        "rollout DB model providers": "openai=1",
        "rollout DB rows": "1",
        "rollout DB scan cap reached": "false",
        "rollout DB scan errors": "0",
        "rollout DB sources": "cli=1",
        "rollout DB stale rows": "0"
      },
      "remediation": null,
      "durationMs": 91
    },
    "system.environment": {
      "id": "system.environment",
      "category": "system",
      "status": "ok",
      "summary": "OS language en-GB",
      "details": {
        "EDITOR": "not set",
        "LANG": "en_GB.UTF-8",
        "VISUAL": "not set",
        "os": "Raspberry Pi OS 13.0.0 (trixie) [64-bit]",
        "os language": "en-GB",
        "os type": "Raspberry Pi OS",
        "os version": "13.0.0"
      },
      "remediation": null,
      "durationMs": 17
    },
    "terminal.env": {
      "id": "terminal.env",
      "category": "terminal",
      "status": "ok",
      "summary": "terminal metadata was detected",
      "details": {
        "TERM": "screen.xterm-256color",
        "color output": "disabled (stdout is not a terminal)",
        "effective locale": "en_GB.UTF-8",
        "stderr is terminal": "true",
        "stdin is terminal": "true",
        "stdout is terminal": "false",
        "terminal": "unknown",
        "terminal size": "209x51"
      },
      "remediation": null,
      "durationMs": 0
    },
    "terminal.title": {
      "id": "terminal.title",
      "category": "title",
      "status": "ok",
      "summary": "terminal title default",
      "details": {
        "terminal title activity": "true",
        "terminal title items": "activity, project-name",
        "terminal title project source": "git repo root",
        "terminal title project value": "boundary",
        "terminal title source": "default"
      },
      "remediation": null,
      "durationMs": 0
    },
    "updates.status": {
      "id": "updates.status",
      "category": "updates",
      "status": "ok",
      "summary": "update configuration is locally consistent",
      "details": {
        "cached latest version": "0.145.0",
        "check for update on startup": "true",
        "last checked at": "2026-07-24T19:55:43.740668831Z",
        "latest version": "0.145.0",
        "latest version status": "current version is not older",
        "npm update target": "/usr/lib/node_modules/@openai/codex",
        "update action": "npm install -g @openai/codex",
        "version cache": "/home/boundary/.codex/version.json"
      },
      "remediation": null,
      "durationMs": 695
    }
  }
}

What issue are you seeing?

This content can't be shown
We take extra caution with cybersecurity requests. If you’re a security professional, you may be able to apply for Trusted Access.
Trusted Access: https://openai.com/form/enterprise-trusted-access-for-cyber/
Learn more: https://help.openai.com/en/articles/20001326

What steps can reproduce the bug?

Uploaded thread: 019f8aab-d8f4-7651-a0b1-96b0595e01dd

What is the expected behavior?

No response

Additional information

No response