openSUSE / openSUSE/supportutils

include more yast and hardware related info

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#144 5 comments 2 reactions 0 assignees View on GitHub

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enhancement
Dominant language
Shell
Stars
35
Forks
70
Avg merge
5d 16h
Merged PRs (30d)
1

Description

The info supportconfig collects is usually not sufficient to resolve issues in the installer or hardware detection area (hwinfo).

This typically leads to a back-and-forth with customers until the necessary data has been provided. This process can by trying for both sides and is easily avoided.

For this reason I would suggest to include these three items in the default supportconfig output:

  • the tar file save_y2logs creates
  • the tar file getsysinfo creates
  • the log file of hwinfo --all --log=xxx.log

Note that fragments of the above are already provided but for efficient debugging it is also vital that information is provided in a way developers expect and can readily use.

Contributor guide

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First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by tracing how supportconfig assembles its default output and how it invokes or packages save_y2logs and getsysinfo. Review the existing handling of hwinfo data, then determine how to include the three requested artifacts in a form developers can use. Done means the default output contains those tar files and the hwinfo --all log without requiring follow-up collection.

Written by the indexing model from the issue text.

Assessment

Tech stack
shell
Domain
cli, operating-systems
Issue type
Feature
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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