Npcap install hanging during driver install
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- C
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Description
A user reported that Npcap install was hanging at the "Installing NDIS driver" step. Installer logs showed it was stuck in the call to INetCfgClassSetup::Install. The SetupAPI.dev.log file ended just after "dvi: Committing changes to the network graph"
The user's reproduction steps:
- Install Hyper-V Services (Control Panel > Programs and Features > Turn windows features on or off . Select Hyper-V and all sub-components)
- Reboot (if not prompted)
- Login and open Hyper-V Manager Console
- Select Virtual Switch Manager
- Add a new Virtual Switch...Connected to external network > select active Wifi Adapater > Allow management O/S to share the adapter (see attached screenshot)
- Press ok
- Reboot the device again
- Login to Windows
- Install NPCAP.
The only other non-Microsoft LWF was ZS_ZAPPRD, the Zscaler LightWeight Filter. We believe there is some corruption within Windows that is causing this hang, but we do not currently know how to diagnose further.
Contributor guide
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First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start by reproducing the Hyper-V external virtual switch setup, then inspect the installer logs and SetupAPI.dev.log around INetCfgClassSetup::Install and “Committing changes to the network graph.” Done means isolating a reproducible cause of the hang or documenting the next confirmed diagnostic step.
Written by the indexing model from the issue text.
Assessment
- Domain
- networking, operating-systems
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Mostly clear
- Newbie friendliness
- 35/100