nextcloud / nextcloud/user_saml

Error: Account not provisioned - cannot login after update

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#952 2 comments 2 reactions 0 assignees View on GitHub

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0. Needs triage bug
Dominant language
PHP
Stars
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Forks
85
Avg merge
1d 15h
Merged PRs (30d)
16

Description

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Steps to reproduce
  1. Updated from docker nextcloud v2025.3.2 to v2025.4.1
  2. Updated from Plugin version 6.5.0 to 6.6.0
  3. Try to login via previously configured Authentik SAML Provider
Expected behaviour

User can login normally

Actual behaviour

Error message (german)

Konto nicht bereitgestellt.
Ihr Konto wird nicht bereitgestellt. Der Zugriff ist daher nicht möglich.
Server configuration

Web server: Docker/Traefik

Database: PostgreSQL

PHP version: Docker

Nextcloud version: 31.0.4

List of activated apps
Activity
4.0.0	

AppAPI
5.0.2	

Brute-force settings
4.0.0	

Collaborative tags
1.21.1	

Comments
1.21.0	

Contacts Interaction
1.12.0	

Dashboard
7.11.0	

Deleted files
1.21.0	

Draw.io
3.1.0	

Disable
File reminders
1.4.0	

File sharing
1.23.1	

Files 3d
0.5.0	

Disable
Files download limit
4.0.0	

First run wizard
4.0.0	

GitLab integration
3.1.2	

Disable
Log Reader
4.0.0	

Monitoring
3.0.0	

Nextcloud announcements
3.0.0	

Nextcloud webhook support
1.2.0	

Notifications
4.0.0	

ONLYOFFICE
9.8.0	

PDF viewer
4.0.0	

Photos
4.0.0-dev.1	

Privacy
3.0.0	

Recommendations
4.0.0	

Related Resources
2.0.0	

Share by mail
1.21.0	

SSO & SAML authentication
6.6.0	

Suspicious Login
9.0.1	

Text
5.0.0	

Update notification
1.21.0	

User status
1.11.0	

Versions
1.24.0	

Weather status
1.11.0	


Nextcloud configuration
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder
Browser

Browser name: Brave (Chrome)

Browser version: latest

Operating system: Mac

Browser log
Insert your browser log here, this could for example include:
a) The javascript console log
b) The network log
c) ...

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing the Authentik SAML login flow after upgrading Nextcloud from v2025.3.2 to v2025.4.1 and the SSO & SAML authentication app from 6.5.0 to 6.6.0. Compare the login and provisioning behavior with the previous versions; done means previously configured users can log in normally without the “Account not provisioned” error.

Written by the indexing model from the issue text.

Assessment

Tech stack
docker, php, postgresql
Domain
authentication, security
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
35/100

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