nextcloud / nextcloud/updater

[Bug]: Web-based updater does not provide relevant error info after failure

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#536 3 comments 0 reactions 0 assignees View on GitHub

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0. Needs triage bug feature: backups mode: web needs info
Dominant language
PHP
Stars
51
Forks
40
Avg merge
2d 19h
Merged PRs (30d)
3

Description

⚠️ This issue respects the following points: ⚠️
Bug description

Nextcloud version: 28.0.1
Operating system: Ubuntu 22.04
Web server: Nginx 1.24
PHP: 8.1 fpm

Web GUI updater fails to successfully complete, but displays error message. However, no information is provided by error message because it only contains raw HTML code (see attached screenshot).

Steps to reproduce
  1. See notification of availability of update in Nextcloud server Web-based GUI
  2. Go to administrative settings panel
  3. Execute update
  4. Update fails (due to unknown reason)
  5. Error message provides no helpful information - see screenshot below:

Screenshot_20240211_165113

Expected behavior

Error message should provide helpful information, not raw HTML code.

Installation method

None

Nextcloud Server version

26

Operating system

None

PHP engine version

None

Web server

None

Database engine version

None

Is this bug present after an update or on a fresh install?

None

Are you using the Nextcloud Server Encryption module?

None

What user-backends are you using?
  • Default user-backend (database)
  • LDAP/ Active Directory
  • SSO - SAML
  • Other
Configuration report
{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "collaboration.cafe"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "28.0.1.1",
        "overwrite.cli.url": "https:\/\/collaboration.cafe",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "default_phone_region": "40",
        "default_language": "en",
        "force_language": "en",
        "force_locale": "en_US",
        "allow_user_to_change_display_name": true,
        "check_for_working_wellknown_setup": false,
        "enable_previews": true,
        "enabledPreviewProviders": [
            "OC\\Preview\\PNG",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\GIF",
            "OC\\Preview\\BMP",
            "OC\\Preview\\XBitmap",
            "OC\\Preview\\OpenDocument",
            "OC\\Preview\\Krita",
            "OC\\Preview\\Movie",
            "OC\\Preview\\PDF",
            "OC\\Preview\\MP3",
            "OC\\Preview\\TXT",
            "OC\\Preview\\SVG",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\Illustrator",
            "OC\\Preview\\HEIC",
            "OC\\Preview\\MSOffice2003",
            "OC\\Preview\\MSOffice2007",
            "OC\\Preview\\MSOfficeDoc",
            "OC\\Preview\\Photoshop",
            "OC\\Preview\\Postscript",
            "OC\\Preview\\StarOffice",
            "OC\\Preview\\TIFF",
            "OC\\Preview\\Font"
        ],
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "knowledgebaseenabled": false,
        "cron_log": true,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "defaultapp": "files",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "app_install_overwrite": [
            "files_ebookreader",
            "files_reader",
            "epubreader",
            "music"
        ],
        "updater.secret": "***REMOVED SENSITIVE VALUE***"
    }
}
List of activated Apps
Enabled:
  - activity: 2.20.0
  - calendar: 4.6.4
  - circles: 28.0.0-dev
  - cloud_federation_api: 1.11.0
  - comments: 1.18.0
  - contacts: 5.5.1
  - contactsinteraction: 1.9.0
  - dashboard: 7.8.0
  - dav: 1.29.1
  - federatedfilesharing: 1.18.0
  - federation: 1.18.0
  - files: 2.0.0
  - files_pdfviewer: 2.9.0
  - files_reminders: 1.1.0
  - files_sharing: 1.20.0
  - files_trashbin: 1.18.0
  - files_versions: 1.21.0
  - firstrunwizard: 2.17.0
  - integration_mastodon: 2.0.3
  - logreader: 2.13.0
  - lookup_server_connector: 1.16.0
  - mail: 3.5.5
  - music: 1.10.0
  - nextcloud_announcements: 1.17.0
  - notifications: 2.16.0
  - oauth2: 1.16.3
  - password_policy: 1.18.0
  - photos: 2.4.0
  - previewgenerator: 5.4.0
  - privacy: 1.12.0
  - provisioning_api: 1.18.0
  - recommendations: 2.0.0
  - related_resources: 1.3.0
  - richdocuments: 8.3.1
  - serverinfo: 1.18.0
  - settings: 1.10.1
  - sharebymail: 1.18.0
  - spreed: 18.0.3
  - support: 1.11.0
  - survey_client: 1.16.0
  - systemtags: 1.18.0
  - text: 3.9.1
  - theming: 2.3.0
  - twofactor_backupcodes: 1.17.0
  - updatenotification: 1.18.0
  - user_status: 1.8.1
  - viewer: 2.2.0
  - weather_status: 1.8.0
  - workflowengine: 2.10.0
Disabled:
  - admin_audit: 1.18.0
  - audioplayer: 3.4.1 (installed 3.4.1)
  - bruteforcesettings: 2.8.0
  - encryption: 2.16.0
  - epubreader: 1.4.7 (installed 1.4.7)
  - files_external: 1.20.0
  - richdocumentscode_arm64: 23.5.705 (installed 23.5.705)
  - suspicious_login: 6.0.0
  - twofactor_totp: 10.0.0-beta.2
  - user_ldap: 1.19.0
Nextcloud Signing status
https://collaboration.cafe/index.php/settings/integrity/failed

No errors have been found.
Nextcloud Logs

No response

Additional info

None to provide.

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Reproduce the failure through the Nextcloud web-based updater using the listed administrative settings steps, then trace the updater's error-display path. The fix is complete when an update failure shows helpful error information instead of raw HTML; no relevant source file or test is named, and the report provides no logs.

Written by the indexing model from the issue text.

Assessment

Tech stack
php
Domain
devops
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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