nextcloud / nextcloud/spreed

Video device ok in join call popup, but not available in call itself

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#7,859 11 comments 4 reactions 0 assignees View on GitHub

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bug feature: call 📹 feature: frontend 🖌️
Dominant language
PHP
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Forks
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Avg merge
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Merged PRs (30d)
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Description

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Steps to reproduce

  1. Starting a call, the popup shows the camera picture of the user
  2. Click "Start call" in that popup, the call itself only shows the avatar of myself and camera is not available
  3. The camera icon is disabled and hovering the mouse over it shows "no camera"
  4. To fix this, one has to open the hamburger menu and "Devices setting", select the camera "None" and then the real camera again
  5. Closing the settings, then the camera can be turned on in this call
  6. This is the same every time you start or join a call
  7. This happens on machines, where everything worked for months, and suddenly, it doesn't anymore
Expected behaviour

Camera should be available.

Actual behaviour

Camera is not available. Selecting "None" and then selecting actual camera again, solves the issue.

Talk app

Talk app version: 14.0.4

Custom Signaling server configured: no

Custom TURN server configured: yes

Custom STUN server configured: yes

Browser

Microphone available: yes

Camera available: yes in preparation, no in call

Operating system: Ubuntu 20

Browser name: Tested in latest Firefox, Chrome, Brave

Browser version: Latest stable releases

Browser log

Found nothing special in either the console nor the network log, but I have the files here if anyone wanted to look into them as well.

Server configuration

Operating system: Ubuntu 20.04

Web server: Apache

Database: MySQL

PHP version: 7.4

Nextcloud Version: 24.0.4

List of activated apps:

Enabled:
  - accessibility: 1.10.0
  - activity: 2.16.0
  - admin_audit: 1.14.0
  - announcementcenter: 6.3.1
  - apporder: 0.15.0
  - audioplayer: 3.3.0
  - bookmarks: 11.0.1
  - breezedark: 24.0.2
  - bruteforcesettings: 2.4.0
  - calendar: 3.5.0
  - circles: 24.0.1
  - cloud_federation_api: 1.7.0
  - comments: 1.14.0
  - contacts: 4.2.0
  - contactsinteraction: 1.5.0
  - dashboard: 7.4.0
  - dav: 1.22.0
  - deck: 1.7.1
  - drawio: 1.0.3
  - emlviewer: 1.0.2
  - external: 4.0.0
  - federatedfilesharing: 1.14.0
  - federation: 1.14.0
  - files: 1.19.0
  - files_automatedtagging: 1.14.0
  - files_downloadactivity: 1.13.0
  - files_fulltextsearch: 24.0.1
  - files_mindmap: 0.0.26
  - files_pdfviewer: 2.5.0
  - files_rightclick: 1.3.0
  - files_sharing: 1.16.2
  - files_trashbin: 1.14.0
  - files_versions: 1.17.0
  - files_videoplayer: 1.13.0
  - firstrunwizard: 2.13.0
  - fulltextsearch: 24.0.0
  - fulltextsearch_elasticsearch: 24.0.1
  - gpoddersync: 3.4.0
  - gpxpod: 5.0.0
  - group_everyone: 0.1.10
  - groupfolders: 12.0.1
  - guests: 2.2.0
  - health: 1.5.1
  - impersonate: 1.11.0
  - integration_whiteboard: 0.0.15
  - keeweb: 0.6.9
  - logreader: 2.9.0
  - lookup_server_connector: 1.12.0
  - mail: 1.14.0-beta2
  - metadata: 0.16.0
  - news: 18.2.0-beta1
  - nextcloud_announcements: 1.13.0
  - notes: 4.5.1
  - notifications: 2.12.0
  - notify_push: 0.4.0
  - oauth2: 1.12.0
  - password_policy: 1.14.0
  - phonetrack: 0.7.0
  - photos: 1.6.0
  - previewgenerator: 5.0.0
  - privacy: 1.8.0
  - provisioning_api: 1.14.0
  - ransomware_protection: 1.13.0
  - recommendations: 1.3.0
  - richdocuments: 6.2.0
  - serverinfo: 1.14.0
  - settings: 1.6.0
  - sharebymail: 1.14.0
  - sociallogin: 4.16.2
  - spreed: 14.0.4
  - support: 1.7.0
  - survey_client: 1.12.0
  - systemtags: 1.14.0
  - tasks: 0.14.4
  - text: 3.5.1
  - theming: 1.15.0
  - timetracker: 0.0.75
  - twofactor_backupcodes: 1.13.0
  - twofactor_totp: 6.4.0
  - updatenotification: 1.14.0
  - user_status: 1.4.0
  - viewer: 1.8.0
  - weather_status: 1.4.0
  - webapppassword: 22.5.0
  - workflow_script: 1.9.0
  - workflowengine: 2.6.0
Disabled:
  - encryption
  - files_external
  - registration: 1.5.0
  - user_ldap
  - user_saml: 5.0.2

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

No source file, test, or entry point is identified in the issue. Reproduce the failure in the join-call popup and active call, then trace device initialization and selection in the Talk call flow; done means the camera remains available without toggling it through None.

Written by the indexing model from the issue text.

Assessment

Tech stack
javascript
Domain
audio-video-rtc, frontend
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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