nextcloud / nextcloud/spreed

connect to signaling service after refresh web page

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#17,475 3 comments 1 reaction 0 assignees View on GitHub

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bug needs info Needs triage
Dominant language
JavaScript
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Forks
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Avg merge
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Merged PRs (30d)
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Description

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Steps to reproduce

  1. upgrade NC from 31 to 32
  2. install Talk HPB AIO standalone on dedicated host (DNS records are correct)
  3. remove old High-performance backend setting and replace with the new ones and sure "OK" in all checks
Expected behaviour

we expect no changes at least

Actual behaviour

sometimes one or/and several users cannot connect to existing conversation. if they refresh the webpage, the Talk app will connect instantly.
This odd occurs randomly without any connection to session lifetime or Talk chat room.

Talk app

Talk app version: 22.0.9

Custom Signaling server configured: yes, running docker cont

Custom TURN server configured: yes

Custom STUN server configured: yes

Browser

Microphone available: yes

Camera available: yes

Operating system: Windows10/11 Ubuntu 24.04 LTS, Debian12

Browser name: Firefox Chrome Edge...

Browser version: various. has no affect

Browser log

cause odd rare and random occurs we unable collect log, but some users reports long time connect to spreed (ocs/v2.php/apps/spreed/api/v3/signaling/backend), that able to see in network panel in developers tool.

Server configuration

Operating system: Ubuntu 24.04 LTS minimal
Web server: Apache2
Database: MySQL
PHP version: 8.3

Nextcloud Version: Nextcloud Hub 25 Autumn 32.0.6

nextcloud_occ app:list
Enabled:
  - activity: 5.0.0
  - admin_audit: 1.22.0
  - app_api: 32.0.0
  - auto_groups: 1.6.2
  - autocurrency: 1.6.8
  - bruteforcesettings: 5.0.0
  - calendar: 6.2.0
  - circles: 32.0.0
  - cloud_federation_api: 1.16.0
  - comments: 1.22.0
  - contacts: 8.3.2
  - contactsinteraction: 1.13.1
  - dashboard: 7.12.0
  - dav: 1.34.2
  - deck: 1.16.3
  - drawio: 3.1.2
  - federatedfilesharing: 1.22.0
  - federation: 1.22.0
  - files: 2.4.0
  - files_3dmodelviewer: 0.0.16
  - files_accesscontrol: 3.0.2
  - files_downloadlimit: 5.0.0-dev.0
  - files_external: 1.24.1
  - files_fulltextsearch: 32.0.2
  - files_pdfviewer: 5.0.0
  - files_reminders: 1.5.0
  - files_sharing: 1.24.1
  - files_trashbin: 1.22.0
  - files_versions: 1.25.0
  - firstrunwizard: 5.0.0
  - forms: 5.2.4
  - groupfolders: 20.1.10
  - integration_nuiteq: 1.1.1
  - ldap_contacts_backend: 1.12.0
  - logreader: 5.0.0
  - lookup_server_connector: 1.20.0
  - nextcloud_announcements: 4.0.0
  - notes: 4.13.0
  - notifications: 5.0.0
  - notify_push: 1.3.0
  - oauth2: 1.20.0
  - onlyoffice: 9.12.0
  - password_policy: 4.0.0
  - photos: 5.0.0
  - polls: 8.6.3
  - privacy: 4.0.0
  - profile: 1.1.0
  - provisioning_api: 1.22.0
  - recommendations: 5.0.0
  - related_resources: 3.0.0
  - secrets: 2.1.6
  - serverinfo: 4.0.0
  - settings: 1.15.1
  - sharebymail: 1.22.0
  - side_menu: 5.1.3
  - spreed: 22.0.9
  - support: 4.0.0
  - survey_client: 4.0.0
  - systemtags: 1.22.0
  - tasks: 0.17.1
  - text: 6.0.1
  - theming: 2.7.0
  - twofactor_backupcodes: 1.21.0
  - updatenotification: 1.22.0
  - user_ldap: 1.23.0
  - user_status: 1.12.0
  - viewer: 5.0.0
  - weather_status: 1.12.0
  - webhook_listeners: 1.3.0
  - workflowengine: 2.14.0

Nextcloud configuration:

nextcloud_occ config:list system
{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "localhost",
            "172.10.15.25",
            "nnc.teka.local",
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "32.0.6.1",
        "overwrite.cli.url": "https:\/\/nnc.teka.local",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "mysql.utf8mb4": true,
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "upgrade.disable-web": true,
        "log_type": "file",
        "logfile": "\/var\/log\/nextcloud\/nextcloud.log",
        "loglevel": "2",
        "log.condition": {
            "apps": [
                "admin_audit"
            ]
        },
        "mail_smtpmode": "smtp",
        "session_keepalive": true,
        "session_lifetime": 6912000,
        "remember_login_cookie_lifetime": 6912000,
        "log_rotate_size": "0",
        "trashbin_retention_obligation": "auto, 60",
        "versions_retention_obligation": "auto, 180",
        "activity_expire_days": "120",
        "simpleSignUpLink.shown": false,
        "default_phone_region": "ru",
        "ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
        "memcache.local": "\\OC\\Memcache\\APCu",
        "filelocking.enabled": true,
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379,
            "timeout": 0
        },
        "maintenance": false,
        "maintenance_window_start": 22,
        "bulkupload.enabled": false,
        "default_language": "us",
        "onlyoffice": {
            "jwt_secret": "***REMOVED SENSITIVE VALUE***",
            "jwt_header": "AuthorizationJwt"
        },
        "data-fingerprint": "30c50d93a46572ce60b3d7e0e8275708",
        "enforce_theme": "",
        "mail_smtpsecure": "ssl",
        "mail_sendmailmode": "smtp",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "app_install_overwrite": [
            "whiteboard"
        ],
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***"
    }
}
Server log (data/nextcloud.log)
Insert your server log here

I have no idea how to reproduce this strange behavior for debug and logs collect.
and I do not to know what way to fix it.
any suggestion welcome
thnx

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start with the reported /ocs/v2.php/apps/spreed/api/v3/signaling/backend request in the browser developer-tools network panel, comparing failed connections with those that succeed after a refresh. Review the custom signaling, TURN, and STUN configuration and collect server or browser logs during a failure. Done means identifying the cause of the intermittent connection failure and confirming that users connect without refreshing the page.

Written by the indexing model from the issue text.

Assessment

Tech stack
docker, javascript
Domain
audio-video-rtc, networking
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Quiet
Clarity
Needs clarification
Newbie friendliness
30/100

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