support system a message request anyone can ask from anyone a task with template

Is your feature request related to a problem? Please describe.
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no

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a message request like facebook a section of messages reserved for request

i m worker and i want to ask from my hr team somthing

i click on him and start the conversation "messaging" i make the request and and the hr team mark it as done if he furfiled my request

a button of archive will appare later to clean the conversations

a template can be built or custom form for commun tasks

or mybe a make it a support system ticket based with chat enabled for that specifuqe ticket

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Additional context
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No files, tests, or entry points are named. First identify the existing messaging or support component and its repository, then define the request workflow, templates or forms, completion state, and archive behavior before implementation.