nextcloud / nextcloud/server

[Bug]: External storage with Nextcloud webdav is slow to respond

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0. Needs triage 30-feedback bug
Dominant language
PHP
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Forks
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Avg merge
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Merged PRs (30d)
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Description

⚠️ This issue respects the following points: ⚠️
Bug description

Basically, title. When using an external storage between the US west coast and Germany the average time to load the initial page when opening up the external mount (nextcloud -> nextcloud) is several seconds. This is with a handful of files added. When browsing subsequent pages it is faster but still slow to respond.

The reason I am filing this as a bug report is because "check for changes" is set to never, so it should just be using the local database for the file listing, which should result in fast access times when loading the file list.

I can also confirm the transfer speed is fast, so it's likely just a latency issue between the servers. However, the above applies. As check for changes is disabled, it shouldn't need to query the remote server at all.

So my question is: Why is it querying the remote server with check for changes disabled and can nextcloud change this core behavior so it does not?

Steps to reproduce

.

Expected behavior

.

Nextcloud Server version

30

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.2

Web server

Nginx

Database engine version

PostgreSQL

Is this bug present after an update or on a fresh install?

Fresh Nextcloud Server install

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?
  • Default user-backend (database)
  • LDAP/ Active Directory
  • SSO - SAML
  • Other
Configuration report
{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "BLANK"
        ],
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "overwritehost": "BLANK",
        "overwriteprotocol": "https",
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "pgsql",
        "version": "30.0.3.0",
        "overwrite.cli.url": "https:\/\/BLANK",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "mail_smtpmode": "smtp",
        "mail_smtpsecure": "ssl",
        "mail_sendmailmode": "smtp",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "enable_previews": true,
        "preview_format": "webp",
        "preview_max_scale_factor": 1,
        "preview_max_x": "1600",
        "preview_max_y": "1280",
        "maintenance_window_start": 100,
        "default_phone_region": "us",
        "default_language": "en",
        "default_timezone": "America\/Los_Angeles",
        "allow_user_to_change_display_name": "false",
        "auth.bruteforce.protection.enabled": true,
        "auth.bruteforce.protection.testing": false,
        "ratelimit.protection.enabled": true,
        "simpleSignUpLink.shown": false,
        "skeletondirectory": "\/opt\/nextcloud-skeleton\/",
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379,
            "timeout": 0,
            "password": "***REMOVED SENSITIVE VALUE***"
        },
        "maintenance": false,
        "app_install_overwrite": [
            "talk_matterbridge"
        ],
        "theme": "",
        "loglevel": 2
    }
}
List of activated Apps
Enabled:
  - activity: 3.0.0
  - admin_audit: 1.20.0
  - assistant: 2.1.1
  - bruteforcesettings: 3.0.0
  - calendar: 5.0.6
  - circles: 30.0.0
  - cloud_federation_api: 1.13.0
  - collectives: 2.15.1
  - comments: 1.20.1
  - contacts: 6.1.1
  - contactsinteraction: 1.11.0
  - dashboard: 7.10.0
  - dav: 1.31.1
  - deck: 1.14.2
  - dicomviewer: 2.2.1
  - external: 5.5.2
  - federatedfilesharing: 1.20.0
  - federation: 1.20.0
  - files: 2.2.0
  - files_downloadlimit: 3.0.0
  - files_external: 1.22.0
  - files_pdfviewer: 3.0.0
  - files_reminders: 1.3.0
  - files_sharing: 1.22.0
  - files_trashbin: 1.20.1
  - files_versions: 1.23.0
  - firstrunwizard: 3.0.0
  - integration_openai: 3.2.0
  - logreader: 3.0.0
  - lookup_server_connector: 1.18.0
  - mail: 4.0.5
  - music: 2.0.1
  - news: 25.0.3
  - nextcloud_announcements: 2.0.0
  - notes: 4.11.0
  - notifications: 3.0.0
  - oauth2: 1.18.1
  - password_policy: 2.0.0
  - photos: 3.0.2
  - privacy: 2.0.0
  - provisioning_api: 1.20.0
  - recommendations: 3.0.0
  - related_resources: 1.5.0
  - richdocuments: 8.5.2
  - richdocumentscode: 24.4.902
  - serverinfo: 2.0.0
  - settings: 1.13.0
  - sharebymail: 1.20.0
  - spreed: 20.0.2
  - support: 2.0.0
  - survey_client: 2.0.0
  - suspicious_login: 8.0.0
  - systemtags: 1.20.0
  - tasks: 0.16.1
  - text: 4.1.0
  - theming: 2.5.0
  - twofactor_backupcodes: 1.19.0
  - twofactor_nextcloud_notification: 4.0.0
  - twofactor_totp: 12.0.0-dev
  - twofactor_webauthn: 2.0.0
  - updatenotification: 1.20.0
  - user_status: 1.10.0
  - viewer: 3.0.0
  - weather_status: 1.10.0
  - webhook_listeners: 1.1.0-dev
  - workflowengine: 2.12.0
Disabled:
  - app_api: 4.0.3 (installed 4.0.0)
  - context_chat: 3.1.0 (installed 3.1.0)
  - encryption: 2.18.0
  - user_ldap: 1.21.0
Nextcloud Signing status

Nextcloud Logs

Additional info

No response

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

No source file, test, or code entry point is named. Start by reproducing the delay while opening the external WebDAV mount with “check for changes” disabled, then trace which remote requests occur during file-list loading. Done means the cause of those requests is identified and the expected behavior is covered by a regression test.

Written by the indexing model from the issue text.

Assessment

Tech stack
php
Domain
backend, distributed-systems, networking
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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