[Bug]: Adding Rackspace Cloud Files as external storage fails

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

When adding Rackspace CloudFiles as external storage (following the steps in the documentation); the job fails with the error

Exception "password" is a required option, but it was not provided
External storage not available: "password" is a required option, but it was not provided

Used settings:

• Service: cloudFiles
• Region: London
• Bucket: nextcloud
• Username: nextcloud
• API Key: valid_api_key

Steps to reproduce

1. Enable the External Storage app.
2. Add OpenStack Object Storage.
3. Choose Rackspace for authentication.
4. Follow the steps in the documentation.

Expected behavior

External storage is added.

Installation method

Community Manual installation with Archive

Nextcloud Server version

29

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.1

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Upgraded to a MAJOR version (ex. 22 to 23)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "cheops.helptux.be"
        ],
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "overwritehost": "cheops.helptux.be",
        "overwriteprotocol": "https",
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "29.0.1.1",
        "overwrite.cli.url": "https:\/\/cheops.helptux.be",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpsecure": "tls",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "app_install_overwrite": [
            "groupfolders",
            "richdocuments",
            "ransomware_protection"
        ],
        "maintenance": false,
        "theme": "",
        "loglevel": 2,
        "default_phone_region": "be",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "memories.db.triggers.fcu": true,
        "memories.exiftool": "\/var\/opt\/app\/cheops\/html\/apps\/memories\/bin-ext\/exiftool-amd64-glibc",
        "memories.vod.path": "\/var\/opt\/app\/cheops\/html\/apps\/memories\/bin-ext\/go-vod-amd64"
    }
}

List of activated Apps

Enabled:
  - activity: 2.21.1
  - bookmarks: 14.0.2
  - bruteforcesettings: 2.9.0
  - calendar: 4.7.4
  - circles: 29.0.0-dev
  - cloud_federation_api: 1.12.0
  - comments: 1.19.0
  - contacts: 6.0.0
  - contactsinteraction: 1.10.0
  - dashboard: 7.9.0
  - dav: 1.30.1
  - drawio: 3.0.2
  - federatedfilesharing: 1.19.0
  - files: 2.1.0
  - files_automatedtagging: 1.19.0
  - files_downloadlimit: 2.0.0
  - files_external: 1.21.0
  - files_pdfviewer: 2.10.0
  - files_reminders: 1.2.0
  - files_sharing: 1.21.0
  - files_trashbin: 1.19.0
  - files_versions: 1.22.0
  - firstrunwizard: 2.18.0
  - forms: 4.2.4
  - groupfolders: 17.0.0
  - integration_google: 2.2.0
  - logreader: 2.14.0
  - lookup_server_connector: 1.17.0
  - mail: 3.6.1
  - memories: 7.3.1
  - nextcloud_announcements: 1.18.0
  - notes: 4.10.0
  - notifications: 2.17.0
  - oauth2: 1.17.0
  - oidc: 0.9.0
  - password_policy: 1.19.0
  - photos: 2.5.0
  - previewgenerator: 5.5.0
  - privacy: 1.13.0
  - provisioning_api: 1.19.0
  - ransomware_protection: 1.14.0
  - recommendations: 2.1.0
  - related_resources: 1.4.0
  - richdocuments: 8.4.2
  - serverinfo: 1.19.0
  - settings: 1.12.0
  - sharebymail: 1.19.0
  - spreed: 19.0.1
  - support: 1.12.0
  - survey_client: 1.17.0
  - systemtags: 1.19.0
  - text: 3.10.0
  - theming: 2.4.0
  - twofactor_backupcodes: 1.18.0
  - twofactor_totp: 11.0.0-dev
  - updatenotification: 1.19.1
  - user_status: 1.9.0
  - viewer: 2.3.0
  - weather_status: 1.9.0
  - workflowengine: 2.11.0
Disabled:
  - admin_audit: 1.19.0
  - deck: 1.13.0 (installed 1.13.0)
  - encryption: 2.17.0
  - federation: 1.19.0 (installed 1.11.0)
  - files_rightclick: 0.15.1 (installed 1.6.0)
  - integration_github: 2.0.7 (installed 2.0.7)
  - integration_gitlab: 1.0.19 (installed 1.0.19)
  - integration_jira: 1.1.0 (installed 1.1.0)
  - keeweb: 0.6.18 (installed 0.6.18)
  - libresign: 9.0.2 (installed 9.0.2)
  - suspicious_login: 7.0.0
  - user_ldap: 1.20.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

{"reqId":"7agk6Wp2f2q9ZyaIlKxl","level":2,"time":"2024-06-01T08:59:09+00:00","remoteAddr":"10.60.0.32","user":"pieter","app":"no app in context","method":"PUT","url":"/index.php/apps/files_external/globalstorages/2","message":"External storage not available: \"password\" is a required option, but it was not provided","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:126.0) Gecko/20100101 Firefox/126.0","version":"29.0.1.1","exception":{"Exception":"Exception","Message":"\"password\" is a required option, but it was not provided","Code":0,"Trace":[{"file":"/var/opt/app/cheops/html/3rdparty/php-opencloud/openstack/src/Common/Api/OperatorTrait.php","line":108,"function":"validate","class":"OpenStack\\Common\\Api\\Operation","type":"->"},{"file":"/var/opt/app/cheops/html/3rdparty/php-opencloud/openstack/src/Common/Api/OperatorTrait.php","line":127,"function":"sendRequest","class":"OpenStack\\Common\\Service\\AbstractService","type":"->"},{"file":"/var/opt/app/cheops/html/3rdparty/php-opencloud/openstack/src/Identity/v2/Service.php","line":29,"function":"execute","class":"OpenStack\\Common\\Service\\AbstractService","type":"->"},{"file":"/var/opt/app/cheops/html/lib/private/Files/ObjectStore/SwiftV2CachingAuthService.php","line":35,"function":"authenticate","class":"OpenStack\\Identity\\v2\\Service","type":"->"},{"file":"/var/opt/app/cheops/html/lib/private/Files/ObjectStore/SwiftFactory.php","line":214,"function":"authenticate","class":"OC\\Files\\ObjectStore\\SwiftV2CachingAuthService","type":"->"},{"file":"/var/opt/app/cheops/html/lib/private/Files/ObjectStore/SwiftFactory.php","line":167,"function":"auth","class":"OC\\Files\\ObjectStore\\SwiftFactory","type":"->"},{"file":"/var/opt/app/cheops/html/lib/private/Files/ObjectStore/SwiftFactory.php","line":259,"function":"getClient","class":"OC\\Files\\ObjectStore\\SwiftFactory","type":"->"},{"file":"/var/opt/app/cheops/html/lib/private/Files/ObjectStore/SwiftFactory.php","line":247,"function":"createContainer","class":"OC\\Files\\ObjectStore\\SwiftFactory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/opt/app/cheops/html/apps/files_external/lib/Lib/Storage/Swift.php","line":585,"function":"getContainer","class":"OC\\Files\\ObjectStore\\SwiftFactory","type":"->"},{"file":"/var/opt/app/cheops/html/apps/files_external/lib/Lib/Storage/Swift.php","line":135,"function":"getContainer","class":"OCA\\Files_External\\Lib\\Storage\\Swift","type":"->"},{"file":"/var/opt/app/cheops/html/apps/files_external/lib/Lib/Storage/Swift.php","line":336,"function":"fetchObject","class":"OCA\\Files_External\\Lib\\Storage\\Swift","type":"->"},{"file":"/var/opt/app/cheops/html/lib/private/Files/Storage/Common.php","line":470,"function":"stat","class":"OCA\\Files_External\\Lib\\Storage\\Swift","type":"->"},{"file":"/var/opt/app/cheops/html/apps/files_external/lib/MountConfig.php","line":131,"function":"test","class":"OC\\Files\\Storage\\Common","type":"->"},{"file":"/var/opt/app/cheops/html/apps/files_external/lib/Controller/StoragesController.php","line":246,"function":"getBackendStatus","class":"OCA\\Files_External\\MountConfig","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/opt/app/cheops/html/apps/files_external/lib/Controller/GlobalStoragesController.php","line":201,"function":"updateStorageStatus","class":"OCA\\Files_External\\Controller\\StoragesController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/opt/app/cheops/html/lib/private/AppFramework/Http/Dispatcher.php","line":232,"function":"update","class":"OCA\\Files_External\\Controller\\GlobalStoragesController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/opt/app/cheops/html/lib/private/AppFramework/Http/Dispatcher.php","line":138,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/opt/app/cheops/html/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/opt/app/cheops/html/lib/private/Route/Router.php","line":338,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/opt/app/cheops/html/lib/base.php","line":1050,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/opt/app/cheops/html/index.php","line":49,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/opt/app/cheops/html/3rdparty/php-opencloud/openstack/src/Common/Api/Operation.php","Line":116,"message":"External storage not available: \"password\" is a required option, but it was not provided","exception":{},"CustomMessage":"External storage not available: \"password\" is a required option, but it was not provided"}}

Additional info

No response

Start with apps/files_external/lib/Lib/Storage/Swift.php and lib/private/Files/ObjectStore/SwiftFactory.php, following the authentication path shown in the trace through SwiftV2CachingAuthService. Compare the Rackspace settings with the options passed to php-opencloud and reproduce the failure using the documented external-storage steps. Done means Rackspace Cloud Files can be added and the external storage becomes available without the missing-password error.