nextcloud / nextcloud/server

Web UI reports “Could not fetch file details” after uploading to WebDAV external storage until the page is refreshed

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#34,707 4 comments 0 reactions 0 assignees View on GitHub

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0. Needs triage 25-feedback bug feature: external storage feature: files needs review
Dominant language
PHP
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Avg merge
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Description

⚠️ This issue respects the following points: ⚠️
  • This is a bug, not a question or a configuration/webserver/proxy issue.
  • This issue is not already reported on Github (I've searched it).
  • Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
  • Nextcloud Server is running on 64bit capable CPU, PHP and OS.
  • I agree to follow Nextcloud's Code of Conduct.
Bug description

"Could not fetch file details" error after uploading file via web ui to external webdav folder. File wont appear to list but if I refresh page it appear.

Steps to reproduce
  1. setup webdav share from rclone
  2. mount webdav via nexcloud "extrernal storage"
  3. upload file via nexcloud ui
Expected behavior

file should appear to folder without error message without need to refresh page.

Installation method

Community Manual installation with Archive

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.1

Web server

Apache (supported)

Database engine version

MySQL

Is this bug present after an update or on a fresh install?

Fresh Nextcloud Server install

Are you using the Nextcloud Server Encryption module?

No response

What user-backends are you using?
  • Default user-backend (database)
  • LDAP/ Active Directory
  • SSO - SAML
  • Other
Configuration report
{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "nc.infra.vectorama.fi",
            "nc.vector.fi"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "default_phone_region": "fi",
        "dbtype": "mysql",
        "version": "25.0.0.18",
        "overwrite.cli.url": "https:\/\/nc.infra.vectorama.fi",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "maintenance": false,
        "theme": "",
        "loglevel": 2,
        "mail_smtpsecure": "tls",
        "allow_local_remote_servers": true,
        "updater.secret": "***REMOVED SENSITIVE VALUE***"
    }
}
List of activated Apps
Enabled:
  - activity: 2.17.0
  - bruteforcesettings: 2.5.0
  - circles: 25.0.0
  - cloud_federation_api: 1.8.0
  - comments: 1.15.0
  - contactsinteraction: 1.6.0
  - dashboard: 7.5.0
  - dav: 1.24.0
  - federatedfilesharing: 1.15.0
  - federation: 1.15.0
  - files: 1.20.1
  - files_external: 1.17.0
  - files_pdfviewer: 2.6.0
  - files_rightclick: 1.4.0
  - files_sharing: 1.17.0
  - files_trashbin: 1.15.0
  - files_versions: 1.18.0
  - firstrunwizard: 2.14.0
  - groupfolders: 13.0.0
  - logreader: 2.10.0
  - lookup_server_connector: 1.13.0
  - nextcloud_announcements: 1.14.0
  - notifications: 2.13.1
  - oauth2: 1.13.0
  - password_policy: 1.15.0
  - photos: 2.0.0
  - privacy: 1.9.0
  - provisioning_api: 1.15.0
  - recommendations: 1.4.0
  - related_resources: 1.0.0
  - serverinfo: 1.15.0
  - settings: 1.7.0
  - sharebymail: 1.15.0
  - support: 1.8.0
  - survey_client: 1.13.0
  - systemtags: 1.15.0
  - text: 3.6.0
  - theming: 2.0.0
  - twofactor_backupcodes: 1.14.0
  - updatenotification: 1.15.0
  - user_saml: 5.0.3
  - user_status: 1.5.0
  - viewer: 1.9.0
  - weather_status: 1.5.0
  - workflowengine: 2.7.0
Disabled:
  - admin_audit
  - encryption
  - suspicious_login
  - twofactor_totp
  - user_ldap
Nextcloud Signing status
No errors have been found.
Nextcloud Logs
{"reqId":"fiY1YNFEbYrGlrpoalfy","level":3,"time":"2022-10-20T15:53:58+00:00","remoteAddr":"2a00:4cc1:2:0:d92c:516a:4112:18ce","user":"tapsa","app":"webdav","method":"PROPFIND","url":"/remote.php/dav/files/tapsa/work/20220718.244000.Johteenhovipiha.mp4","message":"Storage with mount id 3 is not available","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/106.0.0.0 Safari/537.36","version":"25.0.0.18","exception":{"Exception":"Sabre\\DAV\\Exception\\ServiceUnavailable","Message":"Storage with mount id 3 is not available","Code":0,"Trace":[{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Tree.php","line":78,"function":"getChild","class":"OCA\\DAV\\Connector\\Sabre\\Directory","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Tree.php","line":73,"function":"getNodeForPath","class":"Sabre\\DAV\\Tree","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":971,"function":"getNodeForPath","class":"Sabre\\DAV\\Tree","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":1662,"function":"getPropertiesIteratorForPath","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":1647,"function":"writeMultiStatus","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":346,"function":"generateMultiStatus","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpPropFind","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":360,"function":"exec","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":167,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/Directory.php","Line":220,"message":"Storage with mount id 3 is not available","exception":{},"CustomMessage":"Storage with mount id 3 is not available"}}
Additional info

Could not fetch file details "20220718.244000.Johteenhovipiha.mp4"

Looks that log say that mount is not available. Anyhow it is. And with page refresh upoaded file appears. And I can remove it wihtout any problem.

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing the upload through the Web UI and inspect the subsequent PROPFIND request. Read apps/dav/lib/Connector/Sabre/Directory.php around line 220 and the request path through apps/dav/lib/Server.php, using the reported “Storage with mount id 3 is not available” log. Done means the uploaded file appears immediately without the error or a page refresh.

Written by the indexing model from the issue text.

Assessment

Tech stack
javascript, php
Domain
backend, cloud, frontend
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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