nextcloud / nextcloud/richdocuments

Unable to create a new file from a template

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#2,918 12 comments 0 reactions 0 assignees View on GitHub

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0. Needs triage bug feature: templates upstream: collabora online
Dominant language
JavaScript
Stars
453
Forks
147
Avg merge
14h 54m
Merged PRs (30d)
83

Description

Steps to reproduce
  1. Create an Excel table template
  2. Import an Excel template into Nextcloud Office settings
  3. Try creating a new spreadsheet from this template
Expected behavior

The spreadsheet is supposed to open and therefore the file is created.

Actual behavior

Via the Nextcloud application it is impossible to create a new file from the templates. On Android it is downright impossible to select a template and on iOS during creation it runs in a vacuum and ends up creating an empty file in the wrong format.
On the other hand, via the web interface from a computer, this poses no problem.

Host OS

Ubuntu 20.04

Nextcloud AIO version

Nextcloud AIO v4.8.1

Current channel

Latest channel

Other valuable info

On creation failures via iOS, no error log is generated and no error messages on the device. On the android side I can't even create a file from a template.
Here are the only logs I have regarding Richdocuments that I don't understand the origin at all.

Logs
richdocuments-error.txt

Thank you in advance for all the help provided, it's not totally blocking but quite disabling.

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing template creation on Android and iOS, then compare the behavior with the working web interface. Review the attached Richdocuments logs and the differences in how each client selects and creates an imported Excel template. Done means both mobile clients create and open the spreadsheet in the correct format.

Written by the indexing model from the issue text.

Assessment

Tech stack
android, ios, javascript
Domain
mobile-dev
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Quiet
Clarity
Mostly clear
Newbie friendliness
45/100

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