nextcloud / nextcloud/richdocuments
Nextcloud Office fails to load document when Push service hangs
Nobody has claimed this yet.
- Dominant language
- JavaScript
- Stars
- 453
- Forks
- 147
- Avg merge
- 14h 54m
- Merged PRs (30d)
- 83
Description
Describe the bug
I think that it is since the upgrade to NC 25, that Nextcloud Office very often fails to load. I am running Nextcloud Office/Collabora in a docker container. Sometimes, it works after I have tried to load the document ten times, switched to another tab and switched back.
This happens only on Firefox, not Chrome.
To Reproduce
Steps to reproduce the behavior:
- Install NC office in docker
- Load a document
Expected behavior
Document should load in Nextcloud office
Screenshots
Client details:
- OS: Debian GNU/Linux
- Browser Firefox
- Version 108
- Device: Laptop
Server details
Operating system:
Ubuntu 20.04
Web server:
Nginx
Database:
Mariadb
PHP version:
7.4-fpm
Nextcloud version:
25.1
Version of the richdocuments app
7.0.2
Version of Collabora Online
22.05.9.2
Logs
Docker container log:
wsd-00001-00039 2022-12-28 15:35:47.840773 +0000 [ prisoner_poll ] WRN An unassociated Kit disconnected.| wsd/COOLWSD.cpp:3290 Forced Exit with code: 0
kit-01875-00040 2022-12-28 15:35:49.173175 +0000 [ kitbroker_03d ] FTL Forced Exit with code: 0| common/Util.cpp:1117
wsd-00001-01889 2022-12-28 15:35:49.187728 +0000 [ docbroker_03d ] WRN DocBroker [/opt/cool/child-roots/tmp/incoming/cool-EIot6X0tftPgz9E4/callbackwr
apper:] got disconnected from its Kit (1875). Closing.| wsd/COOLWSD.cpp:3283
wsd-00001-00039 2022-12-28 15:35:49.188062 +0000 [ prisoner_poll ] WRN Prisoner connection disconnected but without valid socket.| wsd/COOLWSD.cpp:3275
wsd-00001-00039 2022-12-28 15:35:49.188116 +0000 [ prisoner_poll ] WRN An unassociated Kit disconnected.| wsd/COOLWSD.cpp:3290 wsd-00001-00039 2022-12-29 06:23:05.423821 +0000 [ prisoner_poll ] WRN Attempted ping on non-upgraded websocket! #28| net/WebSocketHandler.hpp:573
Forced Exit with code: 0
kit-01890-00040 2022-12-29 06:23:08.026838 +0000 [ kitbroker_03e ] FTL Forced Exit with code: 0| common/Util.cpp:1117
wsd-00001-01916 2022-12-29 06:23:08.041508 +0000 [ docbroker_03e ] WRN DocBroker [/opt/cool/child-roots/tmp/incoming/cool-tgxmrFE9snmlGAWr/callbackwr
apper:] got disconnected from its Kit (1890). Closing.| wsd/COOLWSD.cpp:3283
wsd-00001-00039 2022-12-29 06:23:08.042515 +0000 [ prisoner_poll ] WRN Prisoner connection disconnected but without valid socket.|
Nextcloud log (data/nextcloud.log)
Insert your Nextcloud log here
Browser log
Insert your browser log here, this could for example include:
FAILED [richdocuments-viewer.js:2:1068919](https://cloud.*****/apps/richdocuments/js/richdocuments-viewer.js?v=c33922c9-139)
loadingTimeout https://cloud.******/apps/richdocuments/js/richdocuments-viewer.js?v=c33922c9-139:2
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start by reproducing the document-loading failure in Firefox and inspect the browser log entry for richdocuments-viewer.js: loadingTimeout alongside the supplied Docker container logs. Determine why loading fails when the Push service hangs, then verify that documents load reliably in Firefox under the reproduction steps.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- docker, javascript
- Domain
- frontend
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 25/100