nextcloud / nextcloud/mail

Email thread not found

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#9,048 4 comments 0 reactions 0 assignees View on GitHub

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0. to triage bug
Dominant language
JavaScript
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Description

Steps to reproduce

Hey,

we do have a bug with the mail-chains feature in the nextcloud mail-app.
Often all of the mails in a mail chain do have a not found error, sometimes 1 or 2 mails in the chain are working.
It is a little bit similar to the known problem in #8223, but in this bug all the mails are still present on the mail server and other clients are able to show this mail-chain without problems.

Maybe this problem will be fixed by #8968?
Or do we need a new solution to this problem?

I am going to attach a picture underneath.
image

Mail app version

stable 3.4.1

Mailserver or service

No response

Operating system

No response

PHP engine version

PHP 8.2

Web server

Apache (supported)

Database

MariaDB

Additional info

No response

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

No source files or tests are named. Start by reproducing the mail-chain failure with the stated Mail app, PHP, Apache, and MariaDB versions, then read issues #8223 and #8968 for related behavior; done means all messages in an existing chain open successfully.

Written by the indexing model from the issue text.

Assessment

Tech stack
apache, mariadb, php
Domain
backend, databases
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
35/100

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