Mail sender display error - Question Mark

Steps to reproduce

1. Configure the mail app
2. Open the inbox

Expected behavior

The email sender should be displayed correctly.

Actual behavior

The message sender is not displayed correctly. Instead a question mark is displayed.

Mail app version

2.2.7

Mailserver or service

OVH Mail

Operating system

Debian Bookworm

PHP engine version

None

Web server

Nginx

Database

None

Additional info

I have two users configured with the same mailbox. Only one of them has this display error.

Here is the error I found in the log file:

[mail] Erreur: OCA\Mail\Exception\ServiceException: Could not load message at <<closure>>

0. /var/www/<redacted.domain.tld>/apps/mail/lib/Controller/MessagesController.php line 205
   OCA\Mail\Service\MailManager->getImapMessage()
1. /var/www/<redacted.domain.tld>/lib/private/AppFramework/Http/Dispatcher.php line 225
   OCA\Mail\Controller\MessagesController->getBody()
2. /var/www/<redacted.domain.tld>/lib/private/AppFramework/Http/Dispatcher.php line 133
   OC\AppFramework\Http\Dispatcher->executeController()
3. /var/www/<redacted.domain.tld>/lib/private/AppFramework/App.php line 172
   OC\AppFramework\Http\Dispatcher->dispatch()
4. /var/www/<redacted.domain.tld>/lib/private/Route/Router.php line 298
   OC\AppFramework\App::main()
5. /var/www/<redacted.domain.tld>/lib/base.php line 1053
   OC\Route\Router->match()
6. /var/www/<redacted.domain.tld>/index.php line 36
   OC::handleRequest()

GET /apps/mail/api/messages/386/body
from <IP> by e at 2023-09-06T08:09:35+00:00

Caused by OCP\AppFramework\Db\DoesNotExistException: Message does not exist
    /var/www/<redacted.domain.tld>/apps/mail/lib/Service/MailManager.php - line 180:
    OCA\Mail\IMAP\MessageMapper->find()
    /var/www/<redacted.domain.tld>/apps/mail/lib/Controller/MessagesController.php - line 205:
    OCA\Mail\Service\MailManager->getImapMessage()
    /var/www/<redacted.domain.tld>/lib/private/AppFramework/Http/Dispatcher.php - line 225:
    OCA\Mail\Controller\MessagesController->getBody()
    /var/www/<redacted.domain.tld>/lib/private/AppFramework/Http/Dispatcher.php - line 133:
    OC\AppFramework\Http\Dispatcher->executeController()
    /var/www/<redacted.domain.tld>/lib/private/AppFramework/App.php - line 172:
    OC\AppFramework\Http\Dispatcher->dispatch()
    /var/www/<redacted.domain.tld>/lib/private/Route/Router.php - line 298:
    OC\AppFramework\App::main()
    /var/www/<redacted.domain.tld>/lib/base.php - line 1053:
    OC\Route\Router->match()
    /var/www/<redacted.domain.tld>/index.php - line 36:
    OC::handleRequest()

Start with the GET /apps/mail/api/messages/386/body request and inspect lib/Service/MailManager.php around line 180 and lib/Controller/MessagesController.php around line 205. Reproduce the sender display problem with the affected mailbox and compare both configured users. Done means identifying why the message cannot be loaded and confirming the sender renders correctly without the exception.