Unable to load mailbox
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Description
Steps to reproduce
- enter account information
- Account is created, logon succeeds
- Account creation creates an error when loading the mailbox
Expected behavior
loading of mailboxes succeeds
Actual behavior
loading of mailboxes failes
Mail app version
4.0.0
Mailserver or service
Own iMAP (courier-imap-ssl) on Nextcloud server
Operating system
OpenSuse
PHP engine version
PHP 8.2
Web server
Apache (supported)
Database
MariaDB
Additional info
Connection to my own IMAP used to work - with around 3.2.x it stopped working, however, only with my account.
For the accounts of my wife and daughter the mail app still works (same server, only different mailboxes)
If I recreate my account, it cannot be added and fails with provided log entry after successful account creation / logon.
There are no errors in the SysLog of the server. (Courier mentions the login, no other report nor error)
NextCloud Log:
{"reqId":"KjZvNc6nsrgJ3iXLGt5A","level":3,"time":"2024-09-17T14:43:05+00:00","remoteAddr":"192.168.1.5","user":"quippy","app":"mail","method":"GET","url":"/nextcloud/apps/mail/","message":"Could not load account mailboxes: IMAP error synchronizing account 27: IMAP error reported by server.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:130.0) Gecko/20100101 Firefox/130.0","version":"30.0.0.14","exception":{"Exception":"OCA\Mail\Exception\ServiceException","Message":"IMAP error synchronizing account 27: IMAP error reported by server.","Code":0,"Trace":[{"file":"/srv/www/htsdocs/nextcloud/apps/mail/lib/Service/MailManager.php","line":134,"function":"sync","class":"OCA\Mail\IMAP\MailboxSync","type":"->","args":["*** sensitive parameters replaced "]},{"file":"/srv/www/htsdocs/nextcloud/apps/mail/lib/Controller/PageController.php","line":156,"function":"getMailboxes","class":"OCA\Mail\Service\MailManager","type":"->"},{"file":"/srv/www/htsdocs/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":208,"function":"index","class":"OCA\Mail\Controller\PageController","type":"->"},{"file":"/srv/www/htsdocs/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":114,"function":"executeController","class":"OC\AppFramework\Http\Dispatcher","type":"->"},{"file":"/srv/www/htsdocs/nextcloud/lib/private/AppFramework/App.php","line":161,"function":"dispatch","class":"OC\AppFramework\Http\Dispatcher","type":"->"},{"file":"/srv/www/htsdocs/nextcloud/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\AppFramework\App","type":"::"},{"file":"/srv/www/htsdocs/nextcloud/lib/base.php","line":1001,"function":"match","class":"OC\Route\Router","type":"->"},{"file":"/srv/www/htsdocs/nextcloud/index.php","line":24,"function":"handleRequest","class":"OC","type":"::"}],"File":"/srv/www/htsdocs/nextcloud/apps/mail/lib/IMAP/MailboxSync.php","Line":109,"Previous":{"Exception":"Horde_Imap_Client_Exception_ServerResponse","Message":"IMAP error reported by server.","Code":0,"Trace":[{"file":"/srv/www/htsdocs/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":4319,"function":"_getLine","class":"Horde_Imap_Client_Socket","type":"->"},{"file":"/srv/www/htsdocs/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":4243,"function":"_sendCmdChunk","class":"Horde_Imap_Client_Socket","type":"->"},{"file":"/srv/www/htsdocs/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":3903,"function":"_sendCmd","class":"Horde_Imap_Client_Socket","type":"->"},{"file":"/srv/www/htsdocs/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":3330,"function":"_getMyACLRights","class":"Horde_Imap_Client_Socket","type":"->"},{"file":"/srv/www/htsdocs/nextcloud/apps/mail/lib/IMAP/FolderMapper.php","line":118,"function":"getMyACLRights","class":"Horde_Imap_Client_Base","type":"->"},{"file":"/srv/www/htsdocs/nextcloud/apps/mail/lib/IMAP/MailboxSync.php","line":107,"function":"fetchFolderAcls","class":"OCA\Mail\IMAP\FolderMapper","type":"->"},{"file":"/srv/www/htsdocs/nextcloud/apps/mail/lib/Service/MailManager.php","line":134,"function":"sync","class":"OCA\Mail\IMAP\MailboxSync","type":"->","args":[" sensitive parameters replaced ***"]},{"file":"/srv/www/htsdocs/nextcloud/apps/mail/lib/Controller/PageController.php","line":156,"function":"getMailboxes","class":"OCA\Mail\Service\MailManager","type":"->"},{"file":"/srv/www/htsdocs/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":208,"function":"index","class":"OCA\Mail\Controller\PageController","type":"->"},{"file":"/srv/www/htsdocs/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":114,"function":"executeController","class":"OC\AppFramework\Http\Dispatcher","type":"->"},{"file":"/srv/www/htsdocs/nextcloud/lib/private/AppFramework/App.php","line":161,"function":"dispatch","class":"OC\AppFramework\Http\Dispatcher","type":"->"},{"file":"/srv/www/htsdocs/nextcloud/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\AppFramework\App","type":"::"},{"file":"/srv/www/htsdocs/nextcloud/lib/base.php","line":1001,"function":"match","class":"OC\Route\Router","type":"->"},{"file":"/srv/www/htsdocs/nextcloud/index.php","line":24,"function":"handleRequest","class":"OC","type":"::"}],"File":"/srv/www/htsdocs/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","Line":4620},"message":"Could not load account mailboxes: IMAP error synchronizing account 27: IMAP error reported by server.","exception":{},"CustomMessage":"Could not load account mailboxes: IMAP error synchronizing account 27: IMAP error reported by server."}}
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start in apps/mail/lib/IMAP/MailboxSync.php around sync and FolderMapper.php around fetchFolderAcls, following the logged call into Horde_Imap_Client_Socket. Reproduce the account-specific failure with Courier IMAP and inspect the server response. Done means the affected mailbox loads successfully without the reported synchronization error.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- php
- Domain
- backend
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 20/100