nextcloud / nextcloud/ios

App has stopped syncing and has not fully resumed

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Dominant language
Swift
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Description

I was running nextcloud 15 until yesterday, but now I'm on v20. 2 weeks ago I found my iOS app stopped syncing, but was fine for years before. I found the app has resetted itself to default settings. I guess there was a broken release published in September 2020 and got automatically installed.

I re-enabled syncing in the app, but the app has not resumed from September where it stopped. It started to sync in mid december when I re-enabled it + a short time before.

That means my iphone X has not synced between mid September and mid December 2020. The files are missing on the server. That is a serious problem as there are important files inside I need to backup.

How can I tell the ihone to sync the missing files or do a full resync so everything is back in sync?

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing the sync state described for the iPhone X after upgrading from Nextcloud 15 to v20, focusing on the September-to-December 2020 gap and the app reset. Review the iOS app's sync behavior and available logs to determine why syncing resumed only partially. Done means the missing files are restored or the cause and a reliable full-resync procedure are documented.

Written by the indexing model from the issue text.

Assessment

Tech stack
ios, swift
Domain
mobile
Issue type
Bug
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
20/100

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