nextcloud / nextcloud/impersonate

Add opt-in/op-out option for users.

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#61 2 comments 8 reactions 0 assignees View on GitHub

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enhancement
Dominant language
PHP
Stars
70
Forks
18
Avg merge
5d 19h
Merged PRs (30d)
25

Description

  • I think it would be great if a user can opt-in to impersonate being used on their account. Maybe limit the time to five minutes or something similar.
    So in the case of helpdesk wanting to coroborate an issue, or guide the user while on the phone, this would then be possible for that amount of time. If helpdesk didn't need to access the account, impersonate gets deactivated for that user again after the time limit has been reached.

  • There also should be a message in the notification area that informs the user about who has used this app on his account for how long. Maybe even an option to send this info via E-Mail to the user, and of course log it in the activity stream of the user.

  • Once the impersonation is complete, and the helpdesk has logged out, impersonation gets disabled by that user automatically again.

This would work great with #50

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reviewing issue #50 and the existing impersonation flow. Define the opt-in and opt-out behavior, five-minute limit, automatic deactivation after logout or timeout, and user-facing and activity-stream notifications before implementation; done requires all requested safeguards and reporting to be specified and tested.

Written by the indexing model from the issue text.

Assessment

Tech stack
php
Domain
authentication, authorization, backend
Issue type
Feature
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
20/100

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