nextcloud / nextcloud/groupfolders
Cannot add new folders / ordering not working after update to 19.1.0
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0. Needs triage
bug
- Dominant language
- PHP
- Stars
- 343
- Forks
- 106
- Avg merge
- 2d 3h
- Merged PRs (30d)
- 34
Description
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Steps to reproduce
- Create new folder
- Go to another tab (activity or flow) then back to the team folder page
- The folder you created no longer exists
Expected behaviour
Tell us what should happen
Folder is created and remains after a page refresh
Actual behaviour
Tell us what happens instead
The folder shows when created but only until you refresh the page
Server configuration
Operating system:
Ubuntu 24.04 LTS
Web server:
Apache
Database:
sql
PHP version:
8.3.6
Nextcloud version: (see Nextcloud admin page)
31.0.5
Team folders version:
19.1.0
Updated from an older Nextcloud/ownCloud or fresh install:
Updated
Where did you install Nextcloud from:
github repository
Are you using external storage, if yes which one: local/s3/smb/sftp/...
no
Are you using encryption: yes/no
yes
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/Saml/...
no
Client configuration
Browser:
Edge
Operating system:
windows 11
Logs
Web server error log
[Tue Jun 10 00:00:00.978518 2025] [mpm_prefork:notice] [pid 557714:tid 557714] AH00163: Apache/2.4.63 (Ubuntu) OpenSSL/3.0.13 configured -- resuming normal operations
[Tue Jun 10 00:00:00.978554 2025] [core:notice] [pid 557714:tid 557714] AH00094: Command line: '/usr/sbin/apache2'
[Tue Jun 10 02:50:29.292578 2025] [php:error] [pid 1818061:tid 1818061] [client 173.199.122.180:35562] script '/var/www/nextcloud/login.php' not found or unable to stat
[Tue Jun 10 06:25:00.972444 2025] [mpm_prefork:notice] [pid 557714:tid 557714] AH00170: caught SIGWINCH, shutting down gracefully
[Tue Jun 10 06:25:01.163585 2025] [mpm_prefork:notice] [pid 1870397:tid 1870397] AH00163: Apache/2.4.63 (Ubuntu) OpenSSL/3.0.13 configured -- resuming normal operations
[Tue Jun 10 06:25:01.163632 2025] [core:notice] [pid 1870397:tid 1870397] AH00094: Command line: '/usr/sbin/apache2'
[Tue Jun 10 07:52:24.586394 2025] [access_compat:error] [pid 1871410:tid 1871410] [client 10.64.31.44:37058] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 07:52:25.377478 2025] [access_compat:error] [pid 1888886:tid 1888886] [client 10.64.31.44:37066] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 07:52:26.219775 2025] [access_compat:error] [pid 1888900:tid 1888900] [client 10.64.31.44:47552] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 07:52:27.021646 2025] [access_compat:error] [pid 1889101:tid 1889101] [client 10.64.31.44:44428] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:49:18.276261 2025] [access_compat:error] [pid 1907657:tid 1907657] [client 10.64.31.44:54404] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:49:19.036413 2025] [access_compat:error] [pid 1907658:tid 1907658] [client 10.64.31.44:54410] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:49:19.790357 2025] [access_compat:error] [pid 1889510:tid 1889510] [client 10.64.31.44:53162] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:49:20.648778 2025] [access_compat:error] [pid 1907677:tid 1907677] [client 10.64.31.44:53166] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:53:57.809625 2025] [access_compat:error] [pid 1907646:tid 1907646] [client 10.64.31.44:53018] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:53:58.568329 2025] [access_compat:error] [pid 1907732:tid 1907732] [client 10.64.31.44:53034] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:53:59.322331 2025] [access_compat:error] [pid 1907731:tid 1907731] [client 10.64.31.44:36616] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:54:00.176826 2025] [access_compat:error] [pid 1907682:tid 1907682] [client 10.64.31.44:36632] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:59:34.302351 2025] [access_compat:error] [pid 1907870:tid 1907870] [client 10.64.31.44:41594] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:59:35.075569 2025] [access_compat:error] [pid 1907874:tid 1907874] [client 10.64.31.44:41596] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:59:35.853104 2025] [access_compat:error] [pid 1907844:tid 1907844] [client 10.64.31.44:48428] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:59:36.714442 2025] [access_compat:error] [pid 1907683:tid 1907683] [client 10.64.31.44:38604] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:01:23.244075 2025] [access_compat:error] [pid 1907853:tid 1907853] [client 10.64.31.44:38856] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:01:24.029620 2025] [access_compat:error] [pid 1907731:tid 1907731] [client 10.64.31.44:38870] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:01:24.784195 2025] [access_compat:error] [pid 1907840:tid 1907840] [client 10.64.31.44:35180] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:01:25.635283 2025] [access_compat:error] [pid 1907797:tid 1907797] [client 10.64.31.44:35188] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:03:59.412405 2025] [access_compat:error] [pid 1907923:tid 1907923] [client 10.64.31.44:42946] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:04:00.179057 2025] [access_compat:error] [pid 1907985:tid 1907985] [client 10.64.31.44:42952] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:04:00.957414 2025] [access_compat:error] [pid 1907983:tid 1907983] [client 10.64.31.44:41350] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:04:01.822854 2025] [access_compat:error] [pid 1907963:tid 1907963] [client 10.64.31.44:41352] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:05:58.819756 2025] [access_compat:error] [pid 1908062:tid 1908062] [client 10.64.31.44:41996] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:05:59.590904 2025] [access_compat:error] [pid 1908063:tid 1908063] [client 10.64.31.44:42010] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:06:00.357843 2025] [access_compat:error] [pid 1908060:tid 1908060] [client 10.64.31.44:37946] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:06:01.219886 2025] [access_compat:error] [pid 1908051:tid 1908051] [client 10.64.31.44:37960] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:06:53.648773 2025] [mpm_prefork:notice] [pid 1870397:tid 1870397] AH00170: caught SIGWINCH, shutting down gracefully
[Tue Jun 10 14:06:53.776686 2025] [mpm_prefork:notice] [pid 1908242:tid 1908242] AH00163: Apache/2.4.63 (Ubuntu) OpenSSL/3.0.13 configured -- resuming normal operations
[Tue Jun 10 14:06:53.777575 2025] [core:notice] [pid 1908242:tid 1908242] AH00094: Command line: '/usr/sbin/apache2'
[Tue Jun 10 14:23:57.008744 2025] [access_compat:error] [pid 1908260:tid 1908260] [client 10.64.31.44:35870] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:23:57.780127 2025] [access_compat:error] [pid 1908412:tid 1908412] [client 10.64.31.44:35886] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:23:58.531585 2025] [access_compat:error] [pid 1908287:tid 1908287] [client 10.64.31.44:59268] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:23:59.396585 2025] [access_compat:error] [pid 1908410:tid 1908410] [client 10.64.31.44:59282] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
Web server error log
Insert your webserver log here
Nextcloud log (data/nextcloud.log)
[Tue Jun 10 00:00:00.978518 2025] [mpm_prefork:notice] [pid 557714:tid 557714] AH00163: Apache/2.4.63 (Ubuntu) OpenSSL/3.0.13 configured -- resuming normal operations
[Tue Jun 10 00:00:00.978554 2025] [core:notice] [pid 557714:tid 557714] AH00094: Command line: '/usr/sbin/apache2'
[Tue Jun 10 02:50:29.292578 2025] [php:error] [pid 1818061:tid 1818061] [client 173.199.122.180:35562] script '/var/www/nextcloud/login.php' not found or unable to stat
[Tue Jun 10 06:25:00.972444 2025] [mpm_prefork:notice] [pid 557714:tid 557714] AH00170: caught SIGWINCH, shutting down gracefully
[Tue Jun 10 06:25:01.163585 2025] [mpm_prefork:notice] [pid 1870397:tid 1870397] AH00163: Apache/2.4.63 (Ubuntu) OpenSSL/3.0.13 configured -- resuming normal operations
[Tue Jun 10 06:25:01.163632 2025] [core:notice] [pid 1870397:tid 1870397] AH00094: Command line: '/usr/sbin/apache2'
[Tue Jun 10 07:52:24.586394 2025] [access_compat:error] [pid 1871410:tid 1871410] [client 10.64.31.44:37058] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 07:52:25.377478 2025] [access_compat:error] [pid 1888886:tid 1888886] [client 10.64.31.44:37066] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 07:52:26.219775 2025] [access_compat:error] [pid 1888900:tid 1888900] [client 10.64.31.44:47552] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 07:52:27.021646 2025] [access_compat:error] [pid 1889101:tid 1889101] [client 10.64.31.44:44428] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:49:18.276261 2025] [access_compat:error] [pid 1907657:tid 1907657] [client 10.64.31.44:54404] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:49:19.036413 2025] [access_compat:error] [pid 1907658:tid 1907658] [client 10.64.31.44:54410] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:49:19.790357 2025] [access_compat:error] [pid 1889510:tid 1889510] [client 10.64.31.44:53162] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:49:20.648778 2025] [access_compat:error] [pid 1907677:tid 1907677] [client 10.64.31.44:53166] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:53:57.809625 2025] [access_compat:error] [pid 1907646:tid 1907646] [client 10.64.31.44:53018] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:53:58.568329 2025] [access_compat:error] [pid 1907732:tid 1907732] [client 10.64.31.44:53034] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:53:59.322331 2025] [access_compat:error] [pid 1907731:tid 1907731] [client 10.64.31.44:36616] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:54:00.176826 2025] [access_compat:error] [pid 1907682:tid 1907682] [client 10.64.31.44:36632] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:59:34.302351 2025] [access_compat:error] [pid 1907870:tid 1907870] [client 10.64.31.44:41594] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:59:35.075569 2025] [access_compat:error] [pid 1907874:tid 1907874] [client 10.64.31.44:41596] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:59:35.853104 2025] [access_compat:error] [pid 1907844:tid 1907844] [client 10.64.31.44:48428] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 13:59:36.714442 2025] [access_compat:error] [pid 1907683:tid 1907683] [client 10.64.31.44:38604] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:01:23.244075 2025] [access_compat:error] [pid 1907853:tid 1907853] [client 10.64.31.44:38856] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:01:24.029620 2025] [access_compat:error] [pid 1907731:tid 1907731] [client 10.64.31.44:38870] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:01:24.784195 2025] [access_compat:error] [pid 1907840:tid 1907840] [client 10.64.31.44:35180] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:01:25.635283 2025] [access_compat:error] [pid 1907797:tid 1907797] [client 10.64.31.44:35188] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:03:59.412405 2025] [access_compat:error] [pid 1907923:tid 1907923] [client 10.64.31.44:42946] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:04:00.179057 2025] [access_compat:error] [pid 1907985:tid 1907985] [client 10.64.31.44:42952] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:04:00.957414 2025] [access_compat:error] [pid 1907983:tid 1907983] [client 10.64.31.44:41350] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:04:01.822854 2025] [access_compat:error] [pid 1907963:tid 1907963] [client 10.64.31.44:41352] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:05:58.819756 2025] [access_compat:error] [pid 1908062:tid 1908062] [client 10.64.31.44:41996] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:05:59.590904 2025] [access_compat:error] [pid 1908063:tid 1908063] [client 10.64.31.44:42010] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:06:00.357843 2025] [access_compat:error] [pid 1908060:tid 1908060] [client 10.64.31.44:37946] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:06:01.219886 2025] [access_compat:error] [pid 1908051:tid 1908051] [client 10.64.31.44:37960] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:06:53.648773 2025] [mpm_prefork:notice] [pid 1870397:tid 1870397] AH00170: caught SIGWINCH, shutting down gracefully
[Tue Jun 10 14:06:53.776686 2025] [mpm_prefork:notice] [pid 1908242:tid 1908242] AH00163: Apache/2.4.63 (Ubuntu) OpenSSL/3.0.13 configured -- resuming normal operations
[Tue Jun 10 14:06:53.777575 2025] [core:notice] [pid 1908242:tid 1908242] AH00094: Command line: '/usr/sbin/apache2'
[Tue Jun 10 14:23:57.008744 2025] [access_compat:error] [pid 1908260:tid 1908260] [client 10.64.31.44:35870] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:23:57.780127 2025] [access_compat:error] [pid 1908412:tid 1908412] [client 10.64.31.44:35886] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:23:58.531585 2025] [access_compat:error] [pid 1908287:tid 1908287] [client 10.64.31.44:59268] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
[Tue Jun 10 14:23:59.396585 2025] [access_compat:error] [pid 1908410:tid 1908410] [client 10.64.31.44:59282] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ncdata
root@s01-nextcloud:~# less /nextcloud/data/next
next_cloud_admin/ nextcloud.log
root@s01-nextcloud:~# less /nextcloud/data/nextcloud.log
":"29.0.7.1","data":{"app":"support"}}
{"reqId":"2o29pYcavfv9iuCZ0zdS","level":2,"time":"March 28, 2025 09:00:02","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"tx8txidt4ZX03klVAdYh","level":2,"time":"March 28, 2025 09:15:02","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"7iMol9W9Q5MkaIHQ4z3B","level":2,"time":"March 28, 2025 09:30:12","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"ncGPJlNMBglqLFHwR5gH","level":1,"time":"March 28, 2025 09:45:02","remoteAddr":"","user":"--","app":"user_ldap","method":"","url":"--","message":"service \"updateGroups\" \u2013 groups [] were removed.","userAgent":"--","version":"29.0.7.1","data":{"app":"user_ldap"}}
{"reqId":"ncGPJlNMBglqLFHwR5gH","level":2,"time":"March 28, 2025 09:45:09","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"VBWNQglFLCRmnqBTZQ9c","level":2,"time":"March 28, 2025 10:00:11","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"Nht77drERvXCRem7IssV","level":2,"time":"March 28, 2025 10:15:09","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"r1P5WcQr9TG9S3WcKmyM","level":2,"time":"March 28, 2025 10:30:10","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"nGtDCRvzqsv0sHY21RjA","level":2,"time":"March 28, 2025 10:45:13","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"nGtDCRvzqsv0sHY21RjA","level":1,"time":"March 28, 2025 10:45:13","remoteAddr":"","user":"--","app":"user_ldap","method":"","url":"--","message":"service \"updateGroups\" \u2013 groups [] were removed.","userAgent":"--","version":"29.0.7.1","data":{"app":"user_ldap"}}
{"reqId":"hhmtnVYFXJyzgjfMPdLe","level":2,"time":"March 28, 2025 11:00:10","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"ATeqeCILdUd8nmmgK7hX","level":2,"time":"March 28, 2025 11:15:10","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"wcIsrM8FFu41pvNEl114","level":2,"time":"March 28, 2025 11:30:10","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"Jjvq3kbSZKPxDpbQb1zR","level":2,"time":"March 28, 2025 11:45:09","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"3VAne8EGDjECjXN8qjvY","level":2,"time":"March 28, 2025 12:00:14","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"3VAne8EGDjECjXN8qjvY","level":1,"time":"March 28, 2025 12:00:15","remoteAddr":"","user":"--","app":"user_ldap","method":"","url":"--","message":"service \"updateGroups\" \u2013 groups [] were removed.","userAgent":"--","version":"29.0.7.1","data":{"app":"user_ldap"}}
{"reqId":"92853RhGntPF5dVmEqzT","level":2,"time":"March 28, 2025 12:15:11","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"cakcyKw2wnULz2SSUQ4f","level":2,"time":"March 28, 2025 12:30:10","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"1VMaYQzHLoFbcpQSqyqO","level":2,"time":"March 28, 2025 12:45:10","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"waYlmOj2TfNbw5G0Pggb","level":2,"time":"March 28, 2025 13:00:03","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"SWs0ncmo31YclZbzcOYX","level":2,"time":"March 28, 2025 13:15:02","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"SWs0ncmo31YclZbzcOYX","level":1,"time":"March 28, 2025 13:15:04","remoteAddr":"","user":"--","app":"user_ldap","method":"","url":"--","message":"service \"updateGroups\" \u2013 groups [] were removed.","userAgent":"--","version":"29.0.7.1","data":{"app":"user_ldap"}}
{"reqId":"bz1L8TUNVTRVigmqnc1S","level":2,"time":"March 28, 2025 13:30:02","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"2Wc5dzgcFQjRLn1q9vEo","level":2,"time":"March 28, 2025 13:45:02","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"4ZV3IRwrrbRttlYwMuHS","level":2,"time":"March 28, 2025 14:00:02","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"ch144JtOSF0idJ2PWNuI","level":2,"time":"March 28, 2025 14:15:02","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"KMFtbyeBkHvBrFSsVGSL","level":2,"time":"March 28, 2025 14:30:02","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"KMFtbyeBkHvBrFSsVGSL","level":1,"time":"March 28, 2025 14:30:04","remoteAddr":"","user":"--","app":"user_ldap","method":"","url":"--","message":"service \"updateGroups\" \u2013 groups [] were removed.","userAgent":"--","version":"29.0.7.1","data":{"app":"user_ldap"}}
{"reqId":"njmOjWreBSad4d8So9vW","level":2,"time":"March 28, 2025 14:45:02","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
{"reqId":"x9Bvll0vuUeGbxvjGL24","level":2,"time":"March 28, 2025 15:00:02","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 326, disabled: 587)","userAgent":"--","version":"29.0.7.1","data":{"app":"support"}}
Nextcloud log
Insert your Nextcloud log here
<html>
<body>
<!--StartFragment-->
Error | index | ExceptionThe requested uri(/portal/) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:24 |
-- | -- | -- | -- | --
Error | index | ExceptionThe requested uri(/index.pl) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:24 |
Error | index | ExceptionThe requested uri(/api/version) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:24 |
Error | index | ExceptionThe requested uri(/base.asp) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:24 |
Error | index | ExceptionThe requested uri(/p/login/) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:24 |
Error | index | ExceptionThe requested uri(/start.aspx) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:24 |
Error | index | ExceptionThe requested uri(/home.cgi) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:24 |
Error | index | ExceptionThe requested uri(/login.html) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:24 |
Error | index | ExceptionThe requested uri(/localstart.html) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:23 |
Error | index | ExceptionThe requested uri(/versa/login) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:23 |
Error | index | ExceptionThe requested uri(/language/en-GB/en-GB.xml) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:23 |
Error | index | ExceptionThe requested uri(/main.pl) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:23 |
Error | index | ExceptionThe requested uri(/administrator/manifests/files/joomla.xml) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:23 |
Error | index | ExceptionThe requested uri(/menu.shtml) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:23 |
Error | index | ExceptionThe requested uri(/api/server/version) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:23 |
Error | index | ExceptionThe requested uri(/admin.jhtml) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:23 |
Error | index | ExceptionThe requested uri(/apps/zxtm/login.cgi) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:23 |
Error | index | ExceptionThe requested uri(/menu.html) cannot be processed by the script '/nextcloud/index.php') | 9 Jun 2025, 00:26:23
<!--EndFragment-->
</body>
</html>
Browser log
Browser log
Insert your browser log here, this could for example include:
You have no recently reported crashes. Crashes that occurred when crash reporting was disabled won't appear here.
Please advise you need more
a) The javascript console log
b) The network log
c) ...
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
No source files, tests, or entry points are named. First reproduce the folder-creation flow in Team folders 19.1.0 using the listed steps, then trace how the new folder is persisted and reloaded after returning to the page or refreshing. Done means newly created folders remain present after navigation and refresh, with ordering also working if that part is confirmed.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- php
- Domain
- backend
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Mostly clear
- Newbie friendliness
- 35/100