nextcloud / nextcloud/documentserver_community
Errors when opening documents
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- Dominant language
- PHP
- Stars
- 142
- Forks
- 32
- Avg merge
- 23h 13m
- Merged PRs (30d)
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Description
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Steps to reproduce
1.Install OnlyOffice
2.Install DocumentServer_Comunity
3.Open an Office document
Expected behaviour
The document should be opened and no error should be reported
Actual behaviour
The document opens with no problem, but in the logs, I get several entries of the following two errors:
ServerException Server error: GET https://<domain>/index.php/apps/documentserver_community/open/0//convert.jpeg resulted in a 500 Internal Server Error response: <head (truncated...)
NotFoundException /appdata_ockxfncyepuy/documentserver_community/doc_0/convert.jpeg
ClientException Client error: POST https://<domain>/index.php/apps/documentserver_community/converter?shardKey=thumb_881458191 resulted in a 404 Not Found response: <head (truncated...)
If I check in the folders mentioned in the errors, the listed files are indeed not existing ones.
Server configuration
I have the NC instance running on Cloudamo hosting services, installed with the one-click installer.
**Nextcloud version: 32.0.6
OnlyOffice version: 9.12.0
DocumentServer_Ccomunity version: 0.2.1
I have another NC older instance with NC 28.0.4/OnlyOffice 9.5.0/DocumentServer_Ccomunity 0.1.20 which does not show those errors even if those files mentioned in the errors neither exist...
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start by reproducing the document-opening flow with Nextcloud 32.0.6, OnlyOffice 9.12.0, and DocumentServer_Ccomunity 0.2.1, then inspect the logs and the /open/0//convert.jpeg and /converter endpoints mentioned in the report. Compare the failing behavior with the older working version; done means opening a document no longer produces the reported 500, 404, and missing-file errors.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- php
- Domain
- backend
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 25/100