nextcloud / nextcloud/documentserver_community
[Bug]: DocumentConversionException: Segmentation fault (core dumped)
Nobody has claimed this yet.
- Dominant language
- PHP
- Stars
- 142
- Forks
- 32
- Avg merge
- 23h 13m
- Merged PRs (30d)
- 15
Description
⚠️ This issue respects the following points: ⚠️
- This is a bug, not a question or a configuration/webserver/proxy issue.
- This issue is not already reported on Github (I've searched it).
- Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
- Nextcloud Server is running on 64bit capable CPU, PHP and OS.
- I agree to follow Nextcloud's Code of Conduct.
Bug description
[index] Error: OCA\DocumentServer\Document\DocumentConversionException: Segmentation fault (core dumped)
at <>
- /var/www/html/nextcloud/apps/documentserver_community/lib/DocumentConverter.php line 125
OCA\DocumentServer\Document\ConverterBinary->run() - /var/www/html/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php line 255
OCA\DocumentServer\DocumentConverter->runCommand() - /var/www/html/nextcloud/apps/documentserver_community/lib/LocalAppData.php line 102
OCA\DocumentServer\Document\DocumentStore->OCA\DocumentServer\Document{closure}("*** sensitive parameters replaced ***") - /var/www/html/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php line 256
OCA\DocumentServer\LocalAppData->getReadWriteLocalPath() - /var/www/html/nextcloud/apps/documentserver_community/lib/Controller/ConvertController.php line 60
OCA\DocumentServer\Document\DocumentStore->convert() - /var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 225
OCA\DocumentServer\Controller\ConvertController->convert() - /var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 133
OC\AppFramework\Http\Dispatcher->executeController() - /var/www/html/nextcloud/lib/private/AppFramework/App.php line 172
OC\AppFramework\Http\Dispatcher->dispatch() - /var/www/html/nextcloud/lib/private/Route/Router.php line 298
OC\AppFramework\App::main() - /var/www/html/nextcloud/lib/base.php line 1047
OC\Route\Router->match() - /var/www/html/nextcloud/index.php line 36
OC::handleRequest()
POST /index.php/apps/documentserver_community/ConvertService.ashx
from 188.215.78.202 at 2022-12-12T09:57:05+00:00
Steps to reproduce
1.apears every time cron.php is run!
2.
3.
Expected behavior
no error
Installation method
Community Manual installation with Archive
Operating system
Debian/Ubuntu
PHP engine version
PHP 7.4
Web server
Apache (supported)
Database engine version
MySQL
Is this bug present after an update or on a fresh install?
Fresh Nextcloud Server install
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
What user-backends are you using?
- Default user-backend (database)
- LDAP/ Active Directory
- SSO - SAML
- Other
Configuration report
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"cloud.grosu.ro"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "25.0.2.3",
"overwrite.cli.url": "http:\/\/cloud.grosu.ro\/nextcloud",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"default_phone_region": "RO",
"memcache.locking": "\\OC\\Memcache\\Redis",
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.distributed": "\\OC\\Memcache\\Memcached",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "25",
"ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
"app_install_overwrite": [
"twofactor_admin",
"files_antivirus",
"apporder",
"impersonate"
],
"maintenance": false,
"theme": "",
"loglevel": 2,
"updater.release.channel": "stable",
"mail_smtpsecure": "tls"
}
}
List of activated Apps
Enabled:
- activity: 2.17.0
- admin_audit: 1.15.0
- announcementcenter: 6.4.0
- appointments: 1.14.7
- apporder: 0.15.0
- approval: 1.0.10
- bruteforcesettings: 2.5.0
- calendar: 4.1.0
- circles: 25.0.0
- cloud_federation_api: 1.8.0
- comments: 1.15.0
- contacts: 5.0.1
- contactsinteraction: 1.6.0
- dashboard: 7.5.0
- dav: 1.24.0
- deck: 1.8.2
- documentserver_community: 0.1.13
- event_update_notification: 2.0.0
- external: 5.0.0
- federatedfilesharing: 1.15.0
- federation: 1.15.0
- files: 1.20.1
- files_accesscontrol: 1.15.0
- files_antivirus: 4.0.1
- files_automatedtagging: 1.15.0
- files_pdfviewer: 2.6.0
- files_retention: 1.14.0
- files_rightclick: 1.4.0
- files_sharing: 1.17.0
- files_trashbin: 1.15.0
- files_versions: 1.18.0
- firstrunwizard: 2.14.0
- groupfolders: 13.1.0
- impersonate: 1.11.0
- logreader: 2.10.0
- lookup_server_connector: 1.13.0
- nextcloud_announcements: 1.14.0
- notifications: 2.13.1
- oauth2: 1.13.0
- onlyoffice: 7.6.8
- password_policy: 1.15.0
- photos: 2.0.1
- privacy: 1.9.0
- provisioning_api: 1.15.0
- quota_warning: 1.15.0
- recommendations: 1.4.0
- related_resources: 1.0.3
- serverinfo: 1.15.0
- settings: 1.7.0
- sharebymail: 1.15.0
- spreed: 15.0.2
- support: 1.8.0
- survey_client: 1.13.0
- suspicious_login: 4.3.0
- systemtags: 1.15.0
- tasks: 0.14.5
- text: 3.6.0
- theming: 2.0.1
- twofactor_admin: 4.0.0
- twofactor_backupcodes: 1.14.0
- twofactor_reminder: 1.0.0
- twofactor_totp: 7.0.0
- updatenotification: 1.15.0
- user_ldap: 1.15.0
- user_status: 1.5.0
- viewer: 1.9.0
- weather_status: 1.5.0
- workflow_ocr: 1.25.2
- workflowengine: 2.7.0
Disabled:
- encryption
- files_external
Nextcloud Signing status
No errors have been found.
Nextcloud Logs
.
Additional info
No response
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start with lib/DocumentConverter.php line 125 and lib/Document/DocumentStore.php lines 255-256, following the conversion path from ConvertController.php line 60. Run cron.php to reproduce the segmentation fault and inspect the reported DocumentConversionException. Done means the recurring conversion failure is understood and cron no longer produces the error.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- php
- Domain
- backend
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Quiet
- Clarity
- Needs clarification
- Newbie friendliness
- 35/100