nextcloud / nextcloud/desktop

[Bug]: Folder is not accessible - "The cloud operation was unsuccessful." on Windows

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#9,762 7 comments 2 reactions 1 assignee Claimed by @mgallien View on GitHub
bug os: :door: Windows
Dominant language
C++
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Description

### ⚠️ Before submitting, please verify the following: ⚠️

- [x] This is a **bug**, not a question or a configuration issue.
- [x] This issue is **not** already reported on Github (I've searched it).
- [x] Nextcloud Server and Desktop Client are **up to date**. See [Server Maintenance and Release Schedule](https://github.com/nextcloud/server/wiki/Maintenance-and-Release-Schedule) and [Desktop Releases](https://nextcloud.com/install/#install-clients) for supported versions.
- [x] I agree to follow Nextcloud's [Code of Conduct](https://nextcloud.com/contribute/code-of-conduct/)

### Bug description

When the virtual folders are in use, some folders can't be open on Windows. It doesn't happen on all sync folders.

Image

### Steps to reproduce

1. Select "Enable virtual file support..." in Nextcloud Desktop
2. Try to open file in Windows explorer
3. Error: "Location is not available. [folder] is not accessible. The cloud operation was unsuccessful"
4. Select "Disable virtual file support..." in Nextcloud Desktop
5. Open file in Windows explorer
6. It opens Ok
7. Goto [1]

Restarting computer doesn't help.

### Expected behavior

1. Select "Enable virtual file support..." in Nextcloud Desktop
2. Try to open file in Windows explorer
3. Opens, and downloads the file if requested

### Which files are affected by this bug

"D:\work\Drawings and Templates\"

### Operating system

Windows

### Which version of the operating system you are running.

Windows 11 Pro 10.0.26200

### Package

Official Windows MSI

### Nextcloud Server version

32.0.7

### Nextcloud Desktop Client version

33.0.2

### Is this bug present after an update or on a fresh install?

Updated from a minor version (ex. 3.16.1 to 3.16.2)

### Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

### Are you using an external user-backend?

- [x] Default internal user-backend
- [ ] LDAP/ Active Directory
- [ ] SSO - SAML
- [ ] Other

### Nextcloud Server logs

```shell
Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_4217750448/owner
1 Apr 2026, 12:50:03

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_3997919654/owner
1 Apr 2026, 12:50:03

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_3173759504/owner
1 Apr 2026, 12:50:03

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_2474798770/owner
1 Apr 2026, 12:50:03

Error
documentserver_community

DocumentConversionException TypeError: Cannot read property 'om' of undefined at mm.Rh (:19938:292) at wa.C.asc_docs_api.asc_nativeApplyChanges2 (:11255:127) Uncaught TypeError: Cannot read property 'om' of undefined DoctRenderer:
1 Apr 2026, 12:50:03

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_4217750448/owner
1 Apr 2026, 12:45:03

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_3997919654/owner
1 Apr 2026, 12:45:02

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_3173759504/owner
1 Apr 2026, 12:45:02

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_2474798770/owner
1 Apr 2026, 12:45:02

Error
documentserver_community

DocumentConversionException TypeError: Cannot read property 'om' of undefined at mm.Rh (:19938:292) at wa.C.asc_docs_api.asc_nativeApplyChanges2 (:11255:127) Uncaught TypeError: Cannot read property 'om' of undefined DoctRenderer:
1 Apr 2026, 12:45:02

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_4217750448/owner
1 Apr 2026, 12:40:03

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_3997919654/owner
1 Apr 2026, 12:40:03

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_3173759504/owner
1 Apr 2026, 12:40:03

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_2474798770/owner
1 Apr 2026, 12:40:03

Error
documentserver_community

DocumentConversionException TypeError: Cannot read property 'om' of undefined at mm.Rh (:19938:292) at wa.C.asc_docs_api.asc_nativeApplyChanges2 (:11255:127) Uncaught TypeError: Cannot read property 'om' of undefined DoctRenderer:
1 Apr 2026, 12:40:03

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_4217750448/owner
1 Apr 2026, 12:35:02

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_3997919654/owner
1 Apr 2026, 12:35:02

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_3173759504/owner
1 Apr 2026, 12:35:02

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_2474798770/owner
1 Apr 2026, 12:35:02

Error
documentserver_community

DocumentConversionException TypeError: Cannot read property 'om' of undefined at mm.Rh (:19938:292) at wa.C.asc_docs_api.asc_nativeApplyChanges2 (:11255:127) Uncaught TypeError: Cannot read property 'om' of undefined DoctRenderer:
1 Apr 2026, 12:35:02

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_4217750448/owner
1 Apr 2026, 12:30:02

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_3997919654/owner
1 Apr 2026, 12:30:02

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_3173759504/owner
1 Apr 2026, 12:30:02

Error
documentserver_community

NotFoundException /appdata_oc7eftbfj9b2/documentserver_community/doc_2474798770/owner
1 Apr 2026, 12:30:02

Error
documentserver_community

DocumentConversionException TypeError: Cannot read property 'om' of undefined at mm.Rh (:19938:292) at wa.C.asc_docs_api.asc_nativeApplyChanges2 (:11255:127) Uncaught TypeError: Cannot read property 'om' of undefined DoctRenderer:
1 Apr 2026, 12:30:02
```

### Additional info

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

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