nextcloud / nextcloud/desktop

[Bug]: Although all files are in the cloud, it continuously shows the synchronization arrows

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0. Needs triage bug
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Description

### ⚠️ Before submitting, please verify the following: ⚠️

- [x] This is a **bug**, not a question or a configuration issue.
- [x] This issue is **not** already reported on Github (I've searched it).
- [x] Nextcloud Server and Desktop Client are **up to date**. See [Server Maintenance and Release Schedule](https://github.com/nextcloud/server/wiki/Maintenance-and-Release-Schedule) and [Desktop Releases](https://nextcloud.com/install/#install-clients) for supported versions.
- [x] I agree to follow Nextcloud's [Code of Conduct](https://nextcloud.com/contribute/code-of-conduct/)

### Bug description

I have been experiencing this issue for several months now. For one folder (which contains multiple subfolders with many files), the synchronization arrows keep appearing even though all files are in the cloud. I have already downloaded the entire folder and then selected ‘Free up space’ again. Either Windows is stuck in a process, or it’s a Nextcloud issue. I have already run Disk Cleanup.

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**All 424 files show the cloud icon in the final folder.**

### Steps to reproduce

/

### Expected behavior

The expected behavior is that the cloud icon is shown instead of the synchronization arrows.

### Which files are affected by this bug

?

### Operating system

Windows

### Which version of the operating system you are running.

Windows 11 Pro 25H2 26200.7623

### Package

Official Windows MSI

### Nextcloud Server version

Nextcloud Hub 10 31.0.10

### Nextcloud Desktop Client version

4.0.4.20251215

### Is this bug present after an update or on a fresh install?

Updated to a major version (ex. 3.16.3 to 3.17.0)

### Are you using the Nextcloud Server Encryption module?

Encryption is Enabled

### Are you using an external user-backend?

- [ ] Default internal user-backend
- [ ] LDAP/ Active Directory
- [ ] SSO - SAML
- [ ] Other

### Nextcloud Server logs

```shell

```

### Additional info

_No response_

Contributor guide

Open the contributing guide

Assessment

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