nextcloud / nextcloud/desktop

Folders with many files not updating

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#9,283 10 comments 1 reaction 0 assignees View on GitHub
bug feature: :file_folder: file provider os: :apple: macOS
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Description

### ⚠️ Before submitting, please verify the following: ⚠️

- [x] This is a **bug**, not a question or a configuration issue.
- [x] This issue is **not** already reported on Github (I've searched it).
- [x] Nextcloud Server and Desktop Client are **up to date**. See [Server Maintenance and Release Schedule](https://github.com/nextcloud/server/wiki/Maintenance-and-Release-Schedule) and [Desktop Releases](https://nextcloud.com/install/#install-clients) for supported versions.
- [x] I agree to follow Nextcloud's [Code of Conduct](https://nextcloud.com/contribute/code-of-conduct/)

### Bug description

I have a folder where I dump my scans from a mobile phone app. That folder now has 1,500+ files. The server has no issues managing these files, and the web and iOS clients display the correct file counts and latest files. However, in Finder on macOS, when using FileProvider/VFS, the folder has stopped updating with new files, and it's missing 100+ of the latest files. On the iOS Files app, the folder times ~30 seconds to load, but all the files, including the latest, are present.

I also tested this by uninstalling Nextcloud macOS client completely and doing a fresh sync. It syncs correctly the first time, but eventually stops. (Not sure exactly when; right now, it's been out of sync for 2 months again.)

### Steps to reproduce

1. Have a folder in Nextcloud with 1,500+ files
2. Add a new file to that folder from somewhere other than the macOS FileProvider/VFS client
3. Check the folder in Finder on the machine using the macOS FileProvider/VFS client
4. Note that the folder **does not update** with the most recent added file
5. Note that the Nextcloud client int he menubar thinks everything is up-to-date
6. Force a VFS sync in the Nextcloud menubar client
7. Again, note that the folder **does not update** with the most recent added file

### Expected behavior

Same as above, but the folder does update appropriately.

### Which files are affected by this bug

PDFs of scans from a mobile phone scanning app

### Operating system

macOS

### Which version of the operating system you are running.

macOS 15.7.3 (24G419)

### Package

Official macOS Virtual files 12+ universal pkg

### Nextcloud Server version

32.0.3

### Nextcloud Desktop Client version

4.0.4

### Is this bug present after an update or on a fresh install?

Fresh desktop client install

### Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

### Are you using an external user-backend?

- [ ] Default internal user-backend
- [ ] LDAP/ Active Directory
- [ ] SSO - SAML
- [ ] Other

### Nextcloud Server logs

```shell

```

### Additional info

I created a debug archive, but this is in a production environment, and there's just too much for me to review to remove sensitive information. Given I could reproduce this with a fresh install, I hope it can be reproduced for debugging in a test environment.

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