nextcloud / nextcloud/desktop

[Bug]: Some folders missing after `Reset virtual files environment` on MacOS

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#9,012 3 comments 2 reactions 0 assignees View on GitHub
bug feature: :file_folder: file provider os: :apple: macOS stale
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Description

### ⚠️ Before submitting, please verify the following: ⚠️

- [x] This is a **bug**, not a question or a configuration issue.
- [x] This issue is **not** already reported on Github (I've searched it).
- [x] Nextcloud Server and Desktop Client are **up to date**. See [Server Maintenance and Release Schedule](https://github.com/nextcloud/server/wiki/Maintenance-and-Release-Schedule) and [Desktop Releases](https://nextcloud.com/install/#install-clients) for supported versions.
- [x] I agree to follow Nextcloud's [Code of Conduct](https://nextcloud.com/contribute/code-of-conduct/)

### Bug description

1. I have `Enable virtual files` on my MacOS client
2. But I think I messed up some files/folders
3. So I clicked `Reset virtual files environment`
4. After that, I see a big green circle with a tick and `All synced`
5. However, when I go to nextcloud's root in Finder, some stuff are missing, particularly those that I felt were messed up
6. I checked on the server, all files still there...
7. So even though it said `All synced`, what I see on my MacOS is different from what is on the server

### Steps to reproduce

Included in the description

### Expected behavior

What I see on MacOS should be identical to what exists on the server

### Which files are affected by this bug

"travel" folder

### Operating system

macOS

### Which version of the operating system you are running.

Sequoia 15.7.2

### Package

Official macOS Virtual files 12+ universal pkg

### Nextcloud Server version

30.0.4

### Nextcloud Desktop Client version

4.0.1

### Is this bug present after an update or on a fresh install?

Fresh desktop client install

### Are you using the Nextcloud Server Encryption module?

Encryption is Enabled

### Are you using an external user-backend?

- [x] Default internal user-backend
- [ ] LDAP/ Active Directory
- [ ] SSO - SAML
- [ ] Other

### Nextcloud Server logs

```shell

```

### Additional info

_No response_

Contributor guide

Open the contributing guide

Assessment

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