nextcloud / nextcloud/desktop

macOS Tahoe 26.5.1: Virtual Files reports "Everything synced" although server changes are not downloaded

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bug feature: :file_folder: file provider os: :apple: macOS
Dominant language
C++
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Description

### ⚠️ Before submitting, please verify the following: ⚠️

- [x] This is a **bug**, not a question or a configuration issue.
- [x] This issue is **not** already reported on Github (I have searched for it).
- [x] Nextcloud Server and Desktop Client are **up to date**. See [Server Maintenance and Release Schedule](https://github.com/nextcloud/server/wiki/Maintenance-and-Release-Schedule) and [Desktop Releases](https://nextcloud.com/install/#install-clients) for supported versions.
- [x] I agree to follow Nextcloud's [Code of Conduct](https://nextcloud.com/contribute/code-of-conduct/)

### Bug description

Environment

- Nextcloud Desktop 3.30.7
- macOS Tahoe 26.5.1
- Nextcloud Hub 10 / Server 32 (Hetzner Storage Share)
- Virtual Files (File Provider) enabled
- notify_push enabled

Problem

The desktop client reports "Everything synced", but files uploaded via the web interface are not downloaded to the Mac.

Observed behaviour

- Uploads from macOS to the server work correctly.
- Downloads from server to macOS do not.
- The tray icon sometimes changes to the warning triangle.
- The activity view occasionally stops updating correctly.
- notify_push is installed and enabled.
- A debug archive is attached.

I have already verified that notify_push is enabled on the server and that brute-force protection is not the cause.

The exact version in which the issue first appeared is unknown. It was noticed while using the current 33.0.7 client.

Image
[debug-archiv.zip](https://github.com/user-attachments/files/29840041/debug-archiv.zip)

### Steps to reproduce

1. Upload a new file via the Nextcloud web interface into a folder configured as "Always keep downloaded" (Documents).
2. Wait several minutes.
3. The file never appears locally.
4. The desktop client still reports "Everything synced".

### Expected behavior

Files uploaded via the web interface should be downloaded automatically and the sync status should reflect the actual state.

### Which files are affected by this bug

test 3.rtf

### Operating system

macOS

### Which version of the operating system you are running.

tahoe 26.5.1

### Installation method

Official Installer for macOS 13 and later

### Nextcloud Server version

Nextcloud Hub 25 Autumn (32.0.9)

### Nextcloud Desktop Client version

33.0.7

### Did this occur after an update or on a clean installation?

Minor version update (i.e. 33.0.0 → 33.0.1)

### Are you using the Nextcloud Server Encryption module?

No

### Are you using an external user-backend?

- [x] Default internal user-backend
- [ ] LDAP or Active Directory
- [ ] SSO - SAML
- [ ] Other

### Nextcloud Server logs

```shell
No access to server log files (managed Hetzner Storage Share). Desktop debug archive attached.
```

### Additional info

_No response_

Contributor guide

Open the contributing guide

Research direction

Start by reviewing the attached debug archive and the Virtual Files/File Provider synchronization path in the macOS desktop client. Reproduce the issue by uploading a file through the web interface into an “Always keep downloaded” folder, then inspect why the local file and sync status are not updated. Done means server-side uploads download automatically and the client reports the correct status.

Written by the indexing model from the issue text.

Assessment

Tech stack
cpp, macos
Domain
desktop
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Active
Clarity
Mostly clear
Newbie friendliness
52/100

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