nextcloud / nextcloud/deck

Annoying error message when trying to add an attachment while the quota is full

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bug feature: attachments ux
Dominant language
JavaScript
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Description

Describe the bug

If the storage quota is fully used up, you can no longer add this attachment (which is normal); however, the error message displayed is very confusing and incomprehensible to the end user. This is what appears:

For a better user experience, we need a message that everyone can understand, including non-technical users, for example:

Internal server error: Please contact the server administrator if this error reappears multiple times, please
include the request ID "XXXXXXXXXXXXXXXXXXXX" below in your report.

Unable to upload the file because your user storage quota has been fully used up.

Note that this can happen in two cases:

  • the user's normal quota has been fully used up
  • guest user (quota = 0)

Also, if I recall correctly, I think we have the same issue with attachments in Talk.

To Reproduce
Steps to reproduce the behaviour:

  1. Make sure your storage quota is full
  2. Try to add an attachment file to a Deck card (uploaded from your device)
  3. See the error message

Expected behaviour
The error message should be understandable for human beings (and talk about user's quota)

Screenshots
If applicable, add screenshots to help explain your problem.

Client details:

  • OS: [e.g. iOS] Linux Mint Cinnamon 22.3
  • Browser Firefox 150.0.1
  • Device: Desktop
Server details

Operating system: Linux

Web server: Nginx

Database: MadiaDB

PHP version: 8.3

Nextcloud version: 32.0.9

Where did you install Nextcloud from: Manual

Signing status:

[]

List of activated apps:

Enabled:
 - activity: 5.0.0
 - admin_audit: 1.22.0
 - admincockpit: 1.3.0
 - announcementbanner: 2.4.2
 - announcementcenter: 7.3.0
 - app_api: 32.0.0
 - assistant: 2.13.0
 - bbb: 2.9.1
 - bruteforcesettings: 5.0.0
 - calendar: 6.2.4
 - call_summary_bot: 3.3.0
 - circles: 32.0.0
 - collectives: 4.4.0
 - comments: 1.22.0
 - contacts: 8.3.9
 - contactsinteraction: 1.13.1
 - context_chat: 5.3.1
 - dashboard: 7.12.0
 - deck: 1.16.4
 - end_to_end_encryption: 2.0.0-rc.7
 - external: 7.0.1
 - federation: 1.22.0
 - files_archive: 1.2.8
 - files_downloadlimit: 5.0.0
 - files_external: 1.24.1
 - files_fulltextsearch: 32.0.2
 - files_lock: 32.0.2
 - files_pdfviewer: 5.0.0
 - files_reminders: 1.5.0
 - files_sharing: 1.24.1
 - files_trashbin: 1.22.0
 - files_versions: 1.25.0
 - firstrunwizard: 5.0.0
 - forms: 5.2.7
 - formvox: 1.2.0
 - fulltextsearch: 32.0.0
 - fulltextsearch_elasticsearch: 32.0.2
 - group_everyone: 0.1.19
 - groupfolders: 20.1.13
 - guests: 4.7.2
 - impersonate: 3.0.1
 - integration_deepl: 2.2.0
 - integration_giphy: 2.2.1
 - integration_github: 3.2.2
 - integration_gitlab: 5.0.0
 - integration_mastodon: 4.0.0
 - integration_matrix: 1.0.0
 - integration_openai: 3.10.1
 - integration_openstreetmap: 3.0.0
 - integration_peertube: 2.1.1
 - integration_replicate: 4.2.0
 - integration_tmdb: 3.1.0
 - integration_youtube: 0.7.0
 - integration_zimbra: 1.0.17
 - intravox: 1.3.4
 - introvox: 1.4.3
 - libresign: 12.4.4
 - logreader: 5.0.0
 - mail: 5.8.0-beta.0
 - memegen: 1.1.3
 - metavox: 2.0.8
 - nextcloud_announcements: 4.0.0
 - notes: 5.0.0
 - notifications: 5.0.0
 - notify_push: 1.3.2
 - ocs_api_viewer: 1.0.12
 - onlyoffice: 9.13.0
 - password_policy: 4.0.0
 - photos: 5.0.0
 - polls: 9.1.1
 - privacy: 4.0.0
 - recommendations: 5.0.0
 - related_resources: 3.0.0
 - richdocuments: 9.0.6
 - secrets: 3.0.3
 - serverinfo: 4.0.0
 - sharebymail: 1.22.0
 - sharereview: 2.1.0
 - sketch_picker: 2.4.0
 - spreed: 22.0.12
 - support: 4.0.0
 - systemtags: 1.22.0
 - tables: 2.0.0-beta.2
 - terms_of_service: 4.7.0-rc.2
 - text: 6.0.2
 - theming_customcss: 1.20.0
 - twofactor_email: 3.0.9-beta.2
 - twofactor_gateway: 2.4.0
 - twofactor_nextcloud_notification: 6.0.0
 - twofactor_totp: 14.0.0
 - updatenotification: 1.22.0
 - user_ldap: 1.23.0
 - user_migration: 10.3.0
 - user_oidc: 8.10.1
 - user_retention: 1.16.0
 - user_status: 1.12.0
 - users_picker: 1.2.2
 - weather_status: 1.12.0
 - webhook_listeners: 1.3.0
 - whiteboard: 1.5.7
 - workspace: 4.4.0
Disabled:
 - encryption: 2.20.0
 - folder_protection: 2.1.1
 - occweb: 0.2.3
 - survey_client: 4.0.0-dev.0
 - suspicious_login

Nextcloud configuration:

{
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        ""
    ],
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "dbtype": "mysql",
    "version": "32.0.9.2",
    "overwrite.cli.url": "https:\/\/",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbtableprefix": "oc_",
    "mysql.utf8mb4": true,
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "updater.release.channel": "beta",
    "installed": true,
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "log_type": "file",
    "logfile": "\/var\/log\/nextcloud\/\/nextcloud.log",
    "redis": {
        "host": "***REMOVED SENSITIVE VALUE***",
        "password": "***REMOVED SENSITIVE VALUE***",
        "port": 6379,
        "dbindex": 6,
        "timeout": 0
    },
    "skeletondirectory": "",
    "logtimezone": "Europe\/Paris",
    "mail_smtpmode": "smtp",
    "mail_smtpsecure": "ssl",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpauthtype": "PLAIN",
    "default_language": "fr",
    "default_phone_region": "FR",
    "defaultapp": "",
    "trashbin_retention_obligation": "20,40",
    "versions_retention_obligation": "auto,40",
    "check_for_working_wellknown_setup": false,
    "quota_include_external_storage": false,
    "cron_log": true,
    "has_internet_connection": true,
    "updatechecker": true,
    "appstoreenabled": true,
    "filelocking.enabled": true,
    "session_keepalive": true,
    "knowledgebaseenabled": true,
    "allow_user_to_change_display_name": true,
    "enable_previews": true,
    "enable_avatars": true,
    "auth.bruteforce.protection.enabled": true,
    "loglevel": 0,
    "log_rotate_size": 104857600,
    "mail_smtpauth": 1,
    "mail_smtpport": 465,
    "session_lifetime": 86400,
    "remember_login_cookie_lifetime": 1296000,
    "preview_max_filesize_image": 50,
    "activity_expire_days": 120,
    "maintenance_window_start": 1,
    "memcache.local": "\\OC\\Memcache\\APCu",
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "memcache.distributed": "\\OC\\Memcache\\Redis",
    "app_install_overwrite": {
        "0": "admin_audit",
        "1": "user_ldap",
        "2": "richdocuments",
        "4": "twofactor_gateway",
        "5": "bbb",
        "6": "fulltextsearch_elasticsearch",
        "7": "zimbradrive",
        "8": "occweb",
        "9": "calendar",
        "10": "contacts"
    },
    "ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
    "maintenance": false,
    "twofactor_enforced": "true",
    "twofactor_enforced_groups": [
        "twofactor_email"
    ],
    "twofactor_enforced_excluded_groups": [],
    "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
    "forbidden_filename_basenames": [
        "con",
        "prn",
        "aux",
        "nul",
        "com0",
        "com1",
        "com2",
        "com3",
        "com4",
        "com5",
        "com6",
        "com7",
        "com8",
        "com9",
        "com\u00b9",
        "com\u00b2",
        "com\u00b3",
        "lpt0",
        "lpt1",
        "lpt2",
        "lpt3",
        "lpt4",
        "lpt5",
        "lpt6",
        "lpt7",
        "lpt8",
        "lpt9",
        "lpt\u00b9",
        "lpt\u00b2",
        "lpt\u00b3"
    ],
    "forbidden_filename_characters": [
        "<",
        ">",
        ":",
        "\"",
        "|",
        "?",
        "*",
        "\\",
        "\/"
    ],
    "forbidden_filename_extensions": [
        " ",
        ".",
        ".filepart",
        ".part"
    ],
    "activity_use_cached_mountpoints": true,
    "theme": ""
}

Are you using an external user-backend, if yes which one: LDAP

Logs
Nextcloud log (data/nextcloud.log)
Can be provided if necessary
Browser log
Can be provided if necessary

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing the Deck card attachment upload with a full user quota, then inspect the browser and server error path for the message shown to users. Check whether the same attachment flow is shared with Talk. Done means normal and guest users receive an understandable quota-related error instead of the current confusing message.

Written by the indexing model from the issue text.

Assessment

Tech stack
javascript
Domain
frontend
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Quiet
Clarity
Mostly clear
Newbie friendliness
48/100

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