nextcloud / nextcloud/android

Users are regularly locked out of the cloud completely when they have got a brandnew Android

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#16,565 0 comments 1 reaction 0 assignees View on GitHub
0. Needs triage bug hotspot: auth failure mgmt
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Description

### ⚠️ Before posting ⚠️

- [x] This is a **bug**, not a question or an enhancement.
- [x] I've [searched for similar issues](https://github.com/nextcloud/android/issues) and didn't find a duplicate.
- [x] I've written a clear and descriptive title for this issue, not just "Bug" or "Crash".
- [x] I agree to follow Nextcloud's [Code of Conduct](https://nextcloud.com/contribute/code-of-conduct/).

### Steps to reproduce

Users are regularly locked out of the cloud completely when they have got a brandnew Android.

This situation occurs regularly when users purchase a new Android device and then attempt to set it up.

The nextcloud.log is then regularly flooded with “Login failed” messages until all cloud security mechanisms kick in and the user is completely locked out of the cloud.

It should be noted that in this case, several IPS are used in addition to the usual Nextcloud brute force protection.

This requires very complex and time-consuming user sessions (such as "decommission the old Android, redo the synchronization, etc.).
Such users are also often completely disabled by Nextcloud.

Now the main question: Is there a way for the admin to speed up this process—for example, by “kicking old Android devices out” of the cloud so that they no longer disrupt operations?

Thanks in adv. for your time !

### Expected behaviour

more Admin control to support users regading Android devices

### Actual behaviour

Admin support is limited and is heavily utilized by 1:1 support for users.

### Android version

UI 8.5

### Device brand and model

Samsung

### Stock or custom OS?

Stock

### Nextcloud android app version

8.5

### Nextcloud server version

31.0.14

### Using a reverse proxy?

No

### Android logs

_No response_

### Server error logs

```bash

```

### Additional information

_No response_

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