nextcloud / nextcloud/android

Cannot login

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#14,841 1 comment 1 reaction 0 assignees View on GitHub
0. Needs triage bug feature: authentication
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Kotlin
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Description

### ⚠️ Before posting ⚠️

- [x] This is a **bug**, not a question or an enhancement.
- [x] I've [searched for similar issues](https://github.com/nextcloud/android/issues) and didn't find a duplicate.
- [x] I've written a clear and descriptive title for this issue, not just "Bug" or "Crash".
- [x] I agree to follow Nextcloud's [Code of Conduct](https://nextcloud.com/contribute/code-of-conduct/).

### Steps to reproduce

1. Open a fresh install of app version 3.31.1
2. Either tap on "Log in" and enter the server URL **_OR_** tap on "Sign up with provider"

### Expected behaviour

Server login page displays.

### Actual behaviour

Empty blue screen with loading circle, error message on the bottom "There was an issue processing your login request. Please try again later."

![Image](https://github.com/user-attachments/assets/904c292f-c77b-4de8-9f9b-c60efe855a92)

### Android version

15

### Device brand and model

Motorola moto edge 60 pro

### Stock or custom OS?

Stock

### Nextcloud android app version

3.13.1

### Nextcloud server version

not relevant, issue appears even when choosing "sign up with provider" option

### Using a reverse proxy?

I don't know

### Android logs

_No response_

### Server error logs

```bash

```

### Additional information

I don't know how to drop log files here. I am just an end user. The folder storage/emulated/0/ doesn't seem to exist on my phone?

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

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