nextcloud / nextcloud/android

Cannot download file created by mobile client for multiple hours after upload

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0. Needs triage bug
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Description

### ⚠️ Before posting ⚠️

- [x] This is a **bug**, not a question or an enhancement.
- [x] I've [searched for similar issues](https://github.com/nextcloud/android/issues) and didn't find a duplicate.
- [x] I've written a clear and descriptive title for this issue, not just "Bug" or "Crash".
- [x] I agree to follow Nextcloud's [Code of Conduct](https://nextcloud.com/contribute/code-of-conduct/).

### Steps to reproduce

1. Upload a picture to NC from a mobile client using "Share to Nextcloud" or "Upload file"
2. Either try to sync it back on the same device, or download it through the web client

### Expected behaviour

File is downloaded

### Actual behaviour

File download fails. On the web client an HTTP 404 is given, even through the files appear in the browser, with a working preview.

After some time (multiple hours), the error seem to somewhat vanish (files I uploaded 8h+ ago that was affected are now downloadable).

### Android version

15

### Device brand and model

Fairphone FP5

### Stock or custom OS?

Custom (explain in "additional information")

### Nextcloud android app version

3.31.0

### Nextcloud server version

31.0.1

### Using a reverse proxy?

Yes

### Android logs

_No response_

### Server error logs

```bash
{"reqId":"kSX87K4ZYJjK70q17OOR","level":2,"time":"2025-03-03T09:13:30+00:00","remoteAddr":"172.16.6.5","user":false,"app":"no app in context","method":"GET","url":"/login","message":"Capabilities of OCA\\CloudFederationAPI\\Capabilities took 0.43 seconds to generate.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:136.0) Gecko/20100101 Firefox/136.0","version":"31.0.0.18","data":[]}
{"reqId":"1HSZ7cikS5zszYiPEUpT","level":2,"time":"2025-03-03T09:20:00+00:00","remoteAddr":"","user":false,"app":"cron","method":"","url":"--","message":"failed to create instance of background job: OCA\\AppAPI\\BackgroundJob\\ExAppInitStatusCheckJob","userAgent":"--","version":"31.0.0.18","exception":{"Exception":"OC\\AppFramework\\Utility\\QueryNotFoundException","Message":"Could not resolve OCA\\AppAPI\\BackgroundJob\\ExAppInitStatusCheckJob! Class \"OCA\\AppAPI\\BackgroundJob\\ExAppInitStatusCheckJob\" does not exist","Code":0,"Trace":[{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":124,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\AppAPI\\BackgroundJob\\ExAppInitStatusCheckJob"]},{"file":"/var/www/html/lib/private/ServerContainer.php","line":155,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\AppAPI\\BackgroundJob\\ExAppInitStatusCheckJob",true]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":42,"function":"query","class":"OC\\ServerContainer","type":"->","args":["OCA\\AppAPI\\BackgroundJob\\ExAppInitStatusCheckJob"]},{"file":"/var/www/html/lib/public/Server.php","line":39,"function":"get","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\AppAPI\\BackgroundJob\\ExAppInitStatusCheckJob"]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":288,"function":"get","class":"OCP\\Server","type":"::","args":["OCA\\AppAPI\\BackgroundJob\\ExAppInitStatusCheckJob"]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":197,"function":"buildJob","class":"OC\\BackgroundJob\\JobList","type":"->","args":[{"id":8,"class":"OCA\\AppAPI\\BackgroundJob\\ExAppInitStatusCheckJob","argument":"null","last_run":1740993300,"last_checked":1740993300,"0":"And 4 more entries, set log level to debug to see all entries"}]},{"file":"/var/www/html/cron.php","line":150,"function":"getNext","class":"OC\\BackgroundJob\\JobList","type":"->","args":[false,null]}],"File":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","Line":113,"message":"failed to create instance of background job: OCA\\AppAPI\\BackgroundJob\\ExAppInitStatusCheckJob","exception":{},"CustomMessage":"failed to create instance of background job: OCA\\AppAPI\\BackgroundJob\\ExAppInitStatusCheckJob"}}
{"reqId":"1HSZ7cikS5zszYiPEUpT","level":2,"time":"2025-03-03T09:20:00+00:00","remoteAddr":"","user":false,"app":"cron","method":"","url":"--","message":"failed to create instance of background job: OCA\\AppAPI\\BackgroundJob\\ProvidersAICleanUpJob","userAgent":"--","version":"31.0.0.18","exception":{"Exception":"OC\\AppFramework\\Utility\\QueryNotFoundException","Message":"Could not resolve OCA\\AppAPI\\BackgroundJob\\ProvidersAICleanUpJob! Class \"OCA\\AppAPI\\BackgroundJob\\ProvidersAICleanUpJob\" does not exist","Code":0,"Trace":[{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":124,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\AppAPI\\BackgroundJob\\ProvidersAICleanUpJob"]},{"file":"/var/www/html/lib/private/ServerContainer.php","line":155,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\AppAPI\\BackgroundJob\\ProvidersAICleanUpJob",true]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":42,"function":"query","class":"OC\\ServerContainer","type":"->","args":["OCA\\AppAPI\\BackgroundJob\\ProvidersAICleanUpJob"]},{"file":"/var/www/html/lib/public/Server.php","line":39,"function":"get","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\AppAPI\\BackgroundJob\\ProvidersAICleanUpJob"]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":288,"function":"get","class":"OCP\\Server","type":"::","args":["OCA\\AppAPI\\BackgroundJob\\ProvidersAICleanUpJob"]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":197,"function":"buildJob","class":"OC\\BackgroundJob\\JobList","type":"->","args":[{"id":9,"class":"OCA\\AppAPI\\BackgroundJob\\ProvidersAICleanUpJob","argument":"null","last_run":1740993300,"last_checked":1740993300,"0":"And 4 more entries, set log level to debug to see all entries"}]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":226,"function":"getNext","class":"OC\\BackgroundJob\\JobList","type":"->","args":[false,null]},{"file":"/var/www/html/cron.php","line":150,"function":"getNext","class":"OC\\BackgroundJob\\JobList","type":"->","args":[false,null]}],"File":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","Line":113,"message":"failed to create instance of background job: OCA\\AppAPI\\BackgroundJob\\ProvidersAICleanUpJob","exception":{},"CustomMessage":"failed to create instance of background job: OCA\\AppAPI\\BackgroundJob\\ProvidersAICleanUpJob"}}
{"reqId":"1HSZ7cikS5zszYiPEUpT","level":2,"time":"2025-03-03T09:20:00+00:00","remoteAddr":"","user":false,"app":"cron","method":"","url":"--","message":"failed to create instance of background job: OCA\\UpdateNotification\\BackgroundJob\\UpdateAvailableNotifications","userAgent":"--","version":"31.0.0.18","exception":{"Exception":"OC\\AppFramework\\Utility\\QueryNotFoundException","Message":"Could not resolve OCA\\UpdateNotification\\BackgroundJob\\UpdateAvailableNotifications! Class \"OCA\\UpdateNotification\\BackgroundJob\\UpdateAvailableNotifications\" does not exist","Code":0,"Trace":[{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":124,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\UpdateNotification\\BackgroundJob\\UpdateAvailableNotifications"]},{"file":"/var/www/html/lib/private/ServerContainer.php","line":155,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\UpdateNotification\\BackgroundJob\\UpdateAvailableNotifications",true]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":42,"function":"query","class":"OC\\ServerContainer","type":"->","args":["OCA\\UpdateNotification\\BackgroundJob\\UpdateAvailableNotifications"]},{"file":"/var/www/html/lib/public/Server.php","line":39,"function":"get","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\UpdateNotification\\BackgroundJob\\UpdateAvailableNotifications"]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":288,"function":"get","class":"OCP\\Server","type":"::","args":["OCA\\UpdateNotification\\BackgroundJob\\UpdateAvailableNotifications"]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":197,"function":"buildJob","class":"OC\\BackgroundJob\\JobList","type":"->","args":[{"id":16,"class":"OCA\\UpdateNotification\\BackgroundJob\\UpdateAvailableNotifications","argument":"null","last_run":1740993300,"last_checked":1740993300,"0":"And 4 more entries, set log level to debug to see all entries"}]},{"file":"/var/www/html/cron.php","line":150,"function":"getNext","class":"OC\\BackgroundJob\\JobList","type":"->","args":[false,null]}],"File":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","Line":113,"message":"failed to create instance of background job: OCA\\UpdateNotification\\BackgroundJob\\UpdateAvailableNotifications","exception":{},"CustomMessage":"failed to create instance of background job: OCA\\UpdateNotification\\BackgroundJob\\UpdateAvailableNotifications"}}
{"reqId":"1HSZ7cikS5zszYiPEUpT","level":2,"time":"2025-03-03T09:20:00+00:00","remoteAddr":"","user":false,"app":"cron","method":"","url":"--","message":"failed to create instance of background job: OCA\\Circles\\Cron\\Maintenance","userAgent":"--","version":"31.0.0.18","exception":{"Exception":"OC\\AppFramework\\Utility\\QueryNotFoundException","Message":"Could not resolve OCA\\Circles\\Cron\\Maintenance! Class \"OCA\\Circles\\Cron\\Maintenance\" does not exist","Code":0,"Trace":[{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":124,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\Circles\\Cron\\Maintenance"]},{"file":"/var/www/html/lib/private/ServerContainer.php","line":155,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\Circles\\Cron\\Maintenance",true]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":42,"function":"query","class":"OC\\ServerContainer","type":"->","args":["OCA\\Circles\\Cron\\Maintenance"]},{"file":"/var/www/html/lib/public/Server.php","line":39,"function":"get","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\Circles\\Cron\\Maintenance"]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":288,"function":"get","class":"OCP\\Server","type":"::","args":["OCA\\Circles\\Cron\\Maintenance"]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":197,"function":"buildJob","class":"OC\\BackgroundJob\\JobList","type":"->","args":[{"id":17,"class":"OCA\\Circles\\Cron\\Maintenance","argument":"null","last_run":1740993418,"last_checked":1740993418,"0":"And 4 more entries, set log level to debug to see all entries"}]},{"file":"/var/www/html/cron.php","line":150,"function":"getNext","class":"OC\\BackgroundJob\\JobList","type":"->","args":[false,null]}],"File":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","Line":113,"message":"failed to create instance of background job: OCA\\Circles\\Cron\\Maintenance","exception":{},"CustomMessage":"failed to create instance of background job: OCA\\Circles\\Cron\\Maintenance"}}
{"reqId":"1HSZ7cikS5zszYiPEUpT","level":2,"time":"2025-03-03T09:20:00+00:00","remoteAddr":"","user":false,"app":"cron","method":"","url":"--","message":"failed to create instance of background job: OCA\\Federation\\SyncJob","userAgent":"--","version":"31.0.0.18","exception":{"Exception":"OC\\AppFramework\\Utility\\QueryNotFoundException","Message":"Could not resolve OCA\\Federation\\SyncJob! Class \"OCA\\Federation\\SyncJob\" does not exist","Code":0,"Trace":[{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":124,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\Federation\\SyncJob"]},{"file":"/var/www/html/lib/private/ServerContainer.php","line":155,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\Federation\\SyncJob",true]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":42,"function":"query","class":"OC\\ServerContainer","type":"->","args":["OCA\\Federation\\SyncJob"]},{"file":"/var/www/html/lib/public/Server.php","line":39,"function":"get","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\Federation\\SyncJob"]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":288,"function":"get","class":"OCP\\Server","type":"::","args":["OCA\\Federation\\SyncJob"]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":197,"function":"buildJob","class":"OC\\BackgroundJob\\JobList","type":"->","args":[{"id":18,"class":"OCA\\Federation\\SyncJob","argument":"null","last_run":1740993418,"last_checked":1740993418,"0":"And 4 more entries, set log level to debug to see all entries"}]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":226,"function":"getNext","class":"OC\\BackgroundJob\\JobList","type":"->","args":[false,null]},{"file":"/var/www/html/cron.php","line":150,"function":"getNext","class":"OC\\BackgroundJob\\JobList","type":"->","args":[false,null]}],"File":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","Line":113,"message":"failed to create instance of background job: OCA\\Federation\\SyncJob","exception":{},"CustomMessage":"failed to create instance of background job: OCA\\Federation\\SyncJob"}}
{"reqId":"1HSZ7cikS5zszYiPEUpT","level":2,"time":"2025-03-03T09:20:00+00:00","remoteAddr":"","user":false,"app":"cron","method":"","url":"--","message":"failed to create instance of background job: OCA\\FilesReminders\\BackgroundJob\\CleanUpReminders","userAgent":"--","version":"31.0.0.18","exception":{"Exception":"OC\\AppFramework\\Utility\\QueryNotFoundException","Message":"Could not resolve OCA\\FilesReminders\\BackgroundJob\\CleanUpReminders! Class \"OCA\\FilesReminders\\BackgroundJob\\CleanUpReminders\" does not exist","Code":0,"Trace":[{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":124,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\FilesReminders\\BackgroundJob\\CleanUpReminders"]},{"file":"/var/www/html/lib/private/ServerContainer.php","line":155,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\FilesReminders\\BackgroundJob\\CleanUpReminders",true]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":42,"function":"query","class":"OC\\ServerContainer","type":"->","args":["OCA\\FilesReminders\\BackgroundJob\\CleanUpReminders"]},{"file":"/var/www/html/lib/public/Server.php","line":39,"function":"get","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\FilesReminders\\BackgroundJob\\CleanUpReminders"]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":288,"function":"get","class":"OCP\\Server","type":"::","args":["OCA\\FilesReminders\\BackgroundJob\\CleanUpReminders"]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":197,"function":"buildJob","class":"OC\\BackgroundJob\\JobList","type":"->","args":[{"id":34,"class":"OCA\\FilesReminders\\BackgroundJob\\CleanUpReminders","argument":"null","last_run":1740993418,"last_checked":1740993418,"0":"And 4 more entries, set log level to debug to see all entries"}]},{"file":"/var/www/html/cron.php","line":150,"function":"getNext","class":"OC\\BackgroundJob\\JobList","type":"->","args":[false,null]}],"File":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","Line":113,"message":"failed to create instance of background job: OCA\\FilesReminders\\BackgroundJob\\CleanUpReminders","exception":{},"CustomMessage":"failed to create instance of background job: OCA\\FilesReminders\\BackgroundJob\\CleanUpReminders"}}
{"reqId":"1HSZ7cikS5zszYiPEUpT","level":2,"time":"2025-03-03T09:20:00+00:00","remoteAddr":"","user":false,"app":"cron","method":"","url":"--","message":"failed to create instance of background job: OCA\\FilesReminders\\BackgroundJob\\ScheduledNotifications","userAgent":"--","version":"31.0.0.18","exception":{"Exception":"OC\\AppFramework\\Utility\\QueryNotFoundException","Message":"Could not resolve OCA\\FilesReminders\\BackgroundJob\\ScheduledNotifications! Class \"OCA\\FilesReminders\\BackgroundJob\\ScheduledNotifications\" does not exist","Code":0,"Trace":[{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":124,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\FilesReminders\\BackgroundJob\\ScheduledNotifications"]},{"file":"/var/www/html/lib/private/ServerContainer.php","line":155,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\FilesReminders\\BackgroundJob\\ScheduledNotifications",true]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":42,"function":"query","class":"OC\\ServerContainer","type":"->","args":["OCA\\FilesReminders\\BackgroundJob\\ScheduledNotifications"]},{"file":"/var/www/html/lib/public/Server.php","line":39,"function":"get","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\FilesReminders\\BackgroundJob\\ScheduledNotifications"]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":288,"function":"get","class":"OCP\\Server","type":"::","args":["OCA\\FilesReminders\\BackgroundJob\\ScheduledNotifications"]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":197,"function":"buildJob","class":"OC\\BackgroundJob\\JobList","type":"->","args":[{"id":35,"class":"OCA\\FilesReminders\\BackgroundJob\\ScheduledNotifications","argument":"null","last_run":1740993418,"last_checked":1740993418,"0":"And 4 more entries, set log level to debug to see all entries"}]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":226,"function":"getNext","class":"OC\\BackgroundJob\\JobList","type":"->","args":[false,null]},{"file":"/var/www/html/cron.php","line":150,"function":"getNext","class":"OC\\BackgroundJob\\JobList","type":"->","args":[false,null]}],"File":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","Line":113,"message":"failed to create instance of background job: OCA\\FilesReminders\\BackgroundJob\\ScheduledNotifications","exception":{},"CustomMessage":"failed to create instance of background job: OCA\\FilesReminders\\BackgroundJob\\ScheduledNotifications"}}
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{"reqId":"fNJdvbON25KzodmYSQyw","level":2,"time":"2025-03-03T14:38:28+00:00","remoteAddr":"","user":false,"app":"music","method":"","url":"--","message":"FileHooks::updated triggered for a non-existing file","userAgent":"--","version":"31.0.0.18","data":{"app":"music"}}
{"reqId":"p0ZixxVh0yklatHtc5hU","level":2,"time":"2025-03-03T14:39:25+00:00","remoteAddr":"","user":false,"app":"music","method":"","url":"--","message":"FileHooks::updated triggered for a non-existing file","userAgent":"--","version":"31.0.0.18","data":{"app":"music"}}
{"reqId":"0Rqp127rErD38hy0wVZY","level":3,"time":"2025-03-03T14:49:15+00:00","remoteAddr":"172.16.6.5","user":"egeorget","app":"PHP","method":"GET","url":"/apps/music/api/album/76/cover","message":"imagecreatefromstring(): gd-png: libpng warning: iCCP: known incorrect sRGB profile at /var/www/html/custom_apps/music/lib/Utility/CoverHelper.php#325","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:136.0) Gecko/20100101 Firefox/136.0","version":"31.0.0.18","data":{"app":"PHP"}}
```

### Additional information

OS is IodéOS 6.1 (a customized LineageOS 22.1)

~~I will provide logs as soon as I can, but I don' have any experience with logcat, so I'll install the DEV version to do so.~~

I couldn't find the folder where the log file is said to be.

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Open the contributing guide

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