nextcloud / nextcloud/android

Can't open this document: "Can't open this document. This file isn't available offline"

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#11,975 40 comments 4 reactions 0 assignees View on GitHub
bug feature: editor stable-3.26
Dominant language
Kotlin
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Description

### ⚠️ Before posting ⚠️

- [X] This is a **bug**, not a question or an enhancement.
- [X] I've [searched for similar issues](https://github.com/nextcloud/android/issues) and didn't find a duplicate.
- [X] I've written a clear and descriptive title for this issue, not just "Bug" or "Crash".
- [X] I agree to follow Nextcloud's [Code of Conduct](https://nextcloud.com/contribute/code-of-conduct/).

### Steps to reproduce

Ensure that your android phone is updated with both the current OS (Android 13 in my case) and current NextCloud app (3.26.0). Attempt to open any file with a .docx, .xlsx, etc. An error screen will pop up saying

"Can't open this document
This file isn't available offline. Make
file "Available offline" in the file's options menu."

My phone is on the same network as my NextCloud server and collabora works as expected in my browser on my computer and via firefox on my phone.

### Expected behaviour

The app previously would load collabora and open the document

### Actual behaviour

Receive an error message saying:

"Can't open this document
This file isn't available offline. Make
file "Available offline" in the file's options menu."

### Android version

13

### Device brand and model

Google Pixel 7

### Stock or custom OS?

Stock

### Nextcloud android app version

3.26.0

### Nextcloud server version

27.1.0

### Using a reverse proxy?

Yes

### Android logs

_No response_

### Server error logs

_No response_

### Additional information

_No response_

Contributor guide

Open the contributing guide

Assessment

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