mozilla / mozilla/kitsune

Research Increasing Support Forum Post Character Limit

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Description

See this post in the contributor forums for context. The tl;dr is that pastebin.m.o is slated for retirement and without another pastebin recommendation the support forums may need to support larger posts to accommodate the info copied from about:support.

My initial thoughts are that we should keep the support forum character limit and find an alternate recommendation for a pastebin. Our database is already huge and increasing the amount of data stored and served by those views doesn't seem like a good direction for us. I might even prefer that we stand up a support pastebin with auto-expiry of posts rather than recommend this content live in kitsune itself. But, I'm willing to be convinced otherwise.

All suggestions are welcome.

/cc @jgmize @metadave @jpetto @glogiotatidis

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reading the linked contributor forum post and reviewing the current support forum character-limit behavior. Compare the proposed options—retaining the limit with an alternate pastebin, increasing the limit, or using an auto-expiring support pastebin—and document a decided recommendation; no implementation files or tests are identified.

Written by the indexing model from the issue text.

Assessment

Domain
content
Issue type
Feature
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
20/100

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