mozilla / mozilla/bugbot

Disabled accounts due to mail server connection issues are considered as inactive

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#1,554 2 comments 0 reactions 0 assignees View on GitHub

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Dominant language
Python
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Forks
92
Avg merge
2d 2h
Merged PRs (30d)
16

Description

As an example, @smaug---- had an issue in his mail server which got his Bugzilla account to be disabled: https://mozilla.slack.com/archives/C5F7KFJ4R/p1658153225222019.
As an effect, autonag considered him as inactive: https://bugzilla.mozilla.org/show_bug.cgi?id=1779206#c8

Account disabling messages:

Your Bugzilla account has been disabled due to issues delivering emails to your address.

Your mail server said: (failed) Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. For more information about how to remove an address from the suppression list, see the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html

Your Bugzilla account has been disabled due to issues delivering emails to your address.

Your mail server said: (failed) smtp; 553 5.1.2 Unknown mail server. Could not find a mail server for pettay.fi

Contributor guide

No contributing guide indexed for this repository

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

No source file or test is named. Start by locating the code that handles email-disabled Bugzilla accounts and the autonag inactive classification, then compare it with the examples in this issue. Done means accounts disabled because of mail delivery failures are not incorrectly treated as inactive.

Written by the indexing model from the issue text.

Assessment

Tech stack
python
Domain
backend
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
30/100

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