microsoftgraph / microsoftgraph/microsoft-graph-comms-samples

8541 when calling Teams user

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#343 5 comments 1 reaction 0 assignees View on GitHub

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Description

We receives reports from some customers that they do not receive calls but the agents are logged on and is ready to receive calls.
Digging into the logs I see that they are reported from the API with:
ResponseCode=400, SubCode=8541, ResponseText=Callee only had Trouter endpoints registered and PNH got delivery errors from all of them.. DiagCode: 480#10076

What could be the reason for this?

Seems to be related to specific users during a specific period of time.

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First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reviewing the customer reports and logs containing ResponseCode=400, SubCode=8541, and DiagCode 480#10076, then compare the affected Teams users and time periods. Done means establishing the cause of the failed calls and documenting a reproducible explanation or next diagnostic step.

Written by the indexing model from the issue text.

Assessment

Domain
api
Issue type
Bug
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
20/100

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