microsoftgraph / microsoftgraph/microsoft-graph-comms-samples
Not getting notification from MS Teams on Call mute/unmute/hold/unhold in platform controller
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Description
When an incoming call is answered by the bot and invited a new agent(Invite API) OR transferred to a new agent (transfer API) and when connection is established between them, we are not being able to receive the notifications/ trigger from MS teams on the platform controller for commands like hold/unhold/mute/unmute.
Cases of answer/end/transfer are being triggered as expected.
Since these cases are very important to our business logic, we need to know when the hold/unhold/mute/unmute/call answered by a user (transferred user).
Could you please help us with these things?
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Research direction
Start by tracing the platform controller handling for Invite API and transfer API calls, then compare the existing answer/end/transfer triggers with the missing hold, unhold, mute, and unmute notifications from MS Teams. Done means the controller receives and exposes the required events for calls involving an invited or transferred agent, with the relevant behavior verified.
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Assessment
- Domain
- api
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 20/100