Sharepoint access blocked

I asked WorkIQ to summarize a Word doc in Sharepoint but it was blocked by some policies. What does IT need to do to unblock?

❯ Summarize https://microsoft.sharepoint.com/teams/<snip>/_layouts/15/Doc.aspx?<snip>

● workiq-ask_work_iq: Summarize the document at this SharePoint URL: https://microsoft.sharepoint.com/teams/<snip>/_layouts/15/Doc.aspx?<snip>
  └ {"response":"I tried to open the SharePoint document you linked, **[<snip>...

● Unfortunately, the document's contents are restricted by your organization's security policies, so I can't read the full text. Here's what I can tell
  from metadata:

   - Title: <snip>
   - Last modified: <snip>
   - Location: <snip>

  It's a <snip>. To get a detailed summary, you could paste key sections into chat or upload the document directly.

❯ what is preventing access to content?

● Based on the WorkIQ response, your organization's security policies are preventing the content from being read. Common causes include:

   1. Sensitivity labels (e.g., "Confidential" or "Highly Confidential") applied to the document that restrict AI/Copilot access
   2. DLP (Data Loss Prevention) policies on the <snip> site — a security escalation team site likely has stricter controls
   3. SharePoint site-level restrictions that exclude content from Microsoft 365 Copilot indexing

  This is a policy enforcement by your tenant admins, not a permissions issue — you can likely open the document yourself in a browser, but Copilot is
  blocked from reading it programmatically. You'd need to check with your IT/security team if you want Copilot access enabled for that site, or you can
  paste the content directly into chat for me to summarize.

Start by reproducing the WorkIQ request against the SharePoint document URL and compare the reported metadata access with content access. Review the tenant, SharePoint, sensitivity-label, and DLP policies involved; done means identifying the policy blocking content access and documenting the required IT change.