[Package Issue]: ScooterSoftware.BeyondCompare4 4.4.5.27371

Please confirm these before moving forward

• I have searched for my issue and not found a work-in-progress/duplicate/resolved issue.
• I have not been informed if the issue is resolved in a preview version of the winget client.

Category of the issue

Installation issue.

Brief description of your issue

Installation fails.

Steps to reproduce

winget install ScooterSoftware.BeyondCompare4

Actual behavior

Fails with Installer failed with exit code: 5

Expected behavior

Install properly.

Environment

winget --info
Windows Package Manager v1.4.10173
Copyright (c) Microsoft Corporation. All rights reserved.

Windows: Windows.Desktop v10.0.19045.2604
System Architecture: X64
Package: Microsoft.DesktopAppInstaller v1.19.10173.0

Screenshots and Logs

2023-02-28 10:36:05.150   Log opened. (Time zone: UTC+01:00)
2023-02-28 10:36:05.150   Setup version: Inno Setup version 5.5.9 (u)
2023-02-28 10:36:05.150   Original Setup EXE: C:\Users\<USER>\AppData\Local\Temp\WinGet\ScooterSoftware.BeyondCompare4.4.4.5.27371\BCompare-4.4.5.27371.exe
2023-02-28 10:36:05.150   Setup command line: /SL5="$1C069E,22181530,475136,C:\Users\<USER>\AppData\Local\Temp\WinGet\ScooterSoftware.BeyondCompare4.4.4.5.27371\BCompare-4.4.5.27371.exe" /SP- /VERYSILENT /NORESTART /LOG="C:\Users\<USER>\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-ScooterSoftware.BeyondCompare4.4.4.5.27371-2023-02-28-10-35-59.490.log" /NORESTART
2023-02-28 10:36:05.150   Windows version: 10.0.19045  (NT platform: Yes)
2023-02-28 10:36:05.150   64-bit Windows: Yes
2023-02-28 10:36:05.150   Processor architecture: x64
2023-02-28 10:36:05.150   User privileges: None
2023-02-28 10:36:05.150   64-bit install mode: Yes
2023-02-28 10:36:05.166   Created temporary directory: C:\Users\<USER>\AppData\Local\Temp\is-762BL.tmp
2023-02-28 10:36:05.166   Extracting temporary file: C:\Users\<USER>\AppData\Local\Temp\is-762BL.tmp\BCShellEx.dll
2023-02-28 10:36:05.181   Extracting temporary file: C:\Users\<USER>\AppData\Local\Temp\is-762BL.tmp\Is64Bit.dll
2023-02-28 10:36:05.562   BCClipboard: No instances running
2023-02-28 10:36:05.562   Starting the installation process.
2023-02-28 10:36:05.577   Directory for uninstall files: C:\Program Files\Beyond Compare 4
2023-02-28 10:36:05.577   Will append to existing uninstall log: C:\Program Files\Beyond Compare 4\unins000.dat
2023-02-28 10:36:05.593   -- File entry --
2023-02-28 10:36:05.593   Dest filename: C:\Program Files\Beyond Compare 4\unins000.exe
2023-02-28 10:36:05.593   Non-default bitness: 32-bit
2023-02-28 10:36:05.593   Time stamp of our file: 2023-02-28 10:36:04.197
2023-02-28 10:36:05.593   Dest file exists.
2023-02-28 10:36:05.593   Time stamp of existing file: 2021-03-23 15:05:18.556
2023-02-28 10:36:05.593   Version of our file: 51.1052.0.0
2023-02-28 10:36:05.593   Version of existing file: 51.1052.0.0
2023-02-28 10:36:05.593   Installing the file.
2023-02-28 10:36:05.593   Message box (Abort/Retry/Ignore):
                          C:\Program Files\Beyond Compare 4\unins000.exe
                          
                          An error occurred while trying to create a file in the destination directory:
                          Access is denied.
                          
                          Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.
2023-02-28 10:36:10.963   User chose Retry.
2023-02-28 10:36:10.963   Dest filename: C:\Program Files\Beyond Compare 4\unins000.exe
2023-02-28 10:36:10.963   Non-default bitness: 32-bit
2023-02-28 10:36:10.963   Time stamp of our file: 2023-02-28 10:36:04.197
2023-02-28 10:36:10.963   Dest file exists.
2023-02-28 10:36:10.963   Time stamp of existing file: 2021-03-23 15:05:18.556
2023-02-28 10:36:10.963   Version of our file: 51.1052.0.0
2023-02-28 10:36:10.963   Version of existing file: 51.1052.0.0
2023-02-28 10:36:10.963   Installing the file.
2023-02-28 10:36:10.963   Message box (Abort/Retry/Ignore):
                          C:\Program Files\Beyond Compare 4\unins000.exe
                          
                          An error occurred while trying to create a file in the destination directory:
                          Access is denied.
                          
                          Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.
2023-02-28 10:36:12.114   User chose Retry.
2023-02-28 10:36:12.114   Dest filename: C:\Program Files\Beyond Compare 4\unins000.exe
2023-02-28 10:36:12.114   Non-default bitness: 32-bit
2023-02-28 10:36:12.114   Time stamp of our file: 2023-02-28 10:36:04.197
2023-02-28 10:36:12.114   Dest file exists.
2023-02-28 10:36:12.114   Time stamp of existing file: 2021-03-23 15:05:18.556
2023-02-28 10:36:12.114   Version of our file: 51.1052.0.0
2023-02-28 10:36:12.114   Version of existing file: 51.1052.0.0
2023-02-28 10:36:12.114   Installing the file.
2023-02-28 10:36:12.114   Message box (Abort/Retry/Ignore):
                          C:\Program Files\Beyond Compare 4\unins000.exe
                          
                          An error occurred while trying to create a file in the destination directory:
                          Access is denied.
                          
                          Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.
2023-02-28 10:36:13.527   User chose Ignore.
2023-02-28 10:36:13.532   -- File entry --
2023-02-28 10:36:13.532   Dest filename: C:\Program Files\Beyond Compare 4\7z.dll
2023-02-28 10:36:13.532   Time stamp of our file: 2023-02-02 18:23:12.000
2023-02-28 10:36:13.532   Dest file exists.
2023-02-28 10:36:13.532   Time stamp of existing file: 2020-09-24 15:47:04.000
2023-02-28 10:36:13.532   Installing the file.
2023-02-28 10:36:13.532   Message box (Abort/Retry/Ignore):
                          C:\Program Files\Beyond Compare 4\7z.dll
                          
                          An error occurred while trying to create a file in the destination directory:
                          Access is denied.
                          
                          Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.
2023-02-28 10:36:14.448   User chose Ignore.
2023-02-28 10:36:14.448   -- File entry --
2023-02-28 10:36:14.448   Dest filename: C:\Program Files\Beyond Compare 4\BCompare.exe
2023-02-28 10:36:14.448   Time stamp of our file: 2023-02-02 18:30:20.000
2023-02-28 10:36:14.448   Dest file exists.
2023-02-28 10:36:14.448   Time stamp of existing file: 2020-09-24 15:59:28.000
2023-02-28 10:36:14.448   Installing the file.
2023-02-28 10:36:14.448   Message box (Abort/Retry/Ignore):
                          C:\Program Files\Beyond Compare 4\BCompare.exe
                          
                          An error occurred while trying to create a file in the destination directory:
                          Access is denied.
                          
                          Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.
2023-02-28 10:36:15.578   User chose Abort.
2023-02-28 10:36:15.578   User canceled the installation process.
2023-02-28 10:36:15.578   Rolling back changes.
2023-02-28 10:36:15.578   Starting the uninstallation process.
2023-02-28 10:36:15.580   Uninstallation process succeeded.
2023-02-28 10:36:15.582   Deinitializing Setup.
2023-02-28 10:36:15.591   Log closed.

Start by reproducing winget install ScooterSoftware.BeyondCompare4 on the listed Windows environment and inspect the manifest for ScooterSoftware.BeyondCompare4 4.4.5.27371. Use the installer log, especially the access-denied errors for files under C:\Program Files\Beyond Compare 4, to determine the package issue; done means the package installs successfully without those failures.