microsoft / microsoft/winget-pkgs
[Package Issue]: SonicWALL.NetExtender Fails to Upgrade
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Description
Please confirm these before moving forward
- I have searched for my issue and not found a work-in-progress/duplicate/resolved issue.
- I have not been informed if the issue is resolved in a preview version of the winget client.
Category of the issue
Installation issue.
Brief description of your issue
I have previously installed SonicWALL NetExtender using silent install switches and an MSI. The currently installed version on my PC is 10.2.315. When attempting to upgrade to 10.2.322 using winget, I get the following error:
Starting package install...
Installer failed with exit code: 1638
Installer log is available at: C:\Users\username\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-SonicWALL.NetExtender.10.2.322-2022-04-27-11-57-32.279.log
Another version of this application is already installed.
Steps to reproduce
- Install SonicWALL NetExtender 10.2.315 using an MSI.
- Attempt to run
winget upgrade SonicWALL.NetExtender
Actual behavior
Starting package install...
Installer failed with exit code: 1638
Installer log is available at: C:\Users\username\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-SonicWALL.NetExtender.10.2.322-2022-04-27-11-57-32.279.log
Another version of this application is already installed.
Expected behavior
Successful installation of 10.2.322
Environment
winget --info
Windows Package Manager v1.2.10271
Copyright (c) Microsoft Corporation. All rights reserved.
Windows: Windows.Desktop v10.0.19044.1645
Package: Microsoft.DesktopAppInstaller v1.17.10271.0
Logs: %LOCALAPPDATA%\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir
Links
---------------------------------------------------------------------------
Privacy Statement https://aka.ms/winget-privacy
License Agreement https://aka.ms/winget-license
Third Party Notices https://aka.ms/winget-3rdPartyNotice
Homepage https://aka.ms/winget
Windows Store Terms https://www.microsoft.com/en-us/storedocs/terms-of-sale
Screenshots and Logs
No response
Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start by reproducing winget upgrade SonicWALL.NetExtender after installing version 10.2.315 with the MSI, then inspect the SonicWALL.NetExtender package entry and the referenced installer log for the 1638 failure. Done means the package upgrades successfully to 10.2.322 without reporting that another version is installed.
Written by the indexing model from the issue text.
Assessment
- Domain
- cli, tooling
- Issue type
- Bug
- Difficulty
- 3/5
- Estimated time
- 1-2 days
- Activity status
- Stale
- Clarity
- Mostly clear
- Newbie friendliness
- 35/100