microsoft / microsoft/winget-pkgs

[Package Issue]: SonicWALL.NetExtender Fails to Upgrade

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Description

Please confirm these before moving forward
  • I have searched for my issue and not found a work-in-progress/duplicate/resolved issue.
  • I have not been informed if the issue is resolved in a preview version of the winget client.
Category of the issue

Installation issue.

Brief description of your issue

I have previously installed SonicWALL NetExtender using silent install switches and an MSI. The currently installed version on my PC is 10.2.315. When attempting to upgrade to 10.2.322 using winget, I get the following error:

Starting package install...
Installer failed with exit code: 1638
Installer log is available at: C:\Users\username\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-SonicWALL.NetExtender.10.2.322-2022-04-27-11-57-32.279.log
Another version of this application is already installed.

Steps to reproduce
  • Install SonicWALL NetExtender 10.2.315 using an MSI.
  • Attempt to run winget upgrade SonicWALL.NetExtender
Actual behavior

Starting package install...
Installer failed with exit code: 1638
Installer log is available at: C:\Users\username\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-SonicWALL.NetExtender.10.2.322-2022-04-27-11-57-32.279.log
Another version of this application is already installed.

Expected behavior

Successful installation of 10.2.322

Environment
winget --info
Windows Package Manager v1.2.10271
Copyright (c) Microsoft Corporation. All rights reserved.

Windows: Windows.Desktop v10.0.19044.1645
Package: Microsoft.DesktopAppInstaller v1.17.10271.0

Logs: %LOCALAPPDATA%\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir

Links
---------------------------------------------------------------------------
Privacy Statement   https://aka.ms/winget-privacy
License Agreement   https://aka.ms/winget-license
Third Party Notices https://aka.ms/winget-3rdPartyNotice
Homepage            https://aka.ms/winget
Windows Store Terms https://www.microsoft.com/en-us/storedocs/terms-of-sale
Screenshots and Logs

No response

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing winget upgrade SonicWALL.NetExtender after installing version 10.2.315 with the MSI, then inspect the SonicWALL.NetExtender package entry and the referenced installer log for the 1638 failure. Done means the package upgrades successfully to 10.2.322 without reporting that another version is installed.

Written by the indexing model from the issue text.

Assessment

Domain
cli, tooling
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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