microsoft / microsoft/winget-pkgs
[Package Issue]: Package.Identifier problem to upgrade data gateway (on-promise) version from 3000.286.14 to 3000.318.11
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Description
### Please confirm these before moving forward
- [x] I have searched for my issue and not found a work-in-progress/duplicate/resolved issue.
- [x] I have not been informed if the issue is resolved in a preview version of the winget client.
### Category of the issue
Installation issue.
### Brief description of your issue
We are trying to update data gateway (on-promise) from 3000.286.14 to 3000.318.11 version; but we have error in installation package.
Somebody know the correct process to install the latest version to be used on Fabric on promise.
Thanks a lot for your support.
### Steps to reproduce
Launch package install with admin user that go in error.
### Actual behavior
Go in error please see below logs.
### Expected behavior
Update data gateway on promises
### Environment
```raw
windows server 2019
```
### Screenshots and Logs
Logs errors:
MSI (s) (F8:EC) [17:51:13:982]: Error in rollback skipped. Return: 5
MSI (s) (F8:EC) [17:51:14:011]: Note: 1: 2318 2:
MSI (s) (F8:EC) [17:51:14:026]: No System Restore sequence number for this installation.
MSI (s) (F8:EC) [17:51:14:026]: Unlocking Server
MSI (s) (F8:EC) [17:51:14:030]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 17:51:14: INSTALL. Return value 3.
MSI (s) (F8:EC) [17:51:14:840]: Note: 1: 1708
MSI (s) (F8:EC) [17:51:14:841]: Product: GatewayComponents -- Installation failed.
MSI (s) (F8:EC) [17:51:14:843]: Windows Installer installed the product. Product Name: GatewayComponents. Product Version: 16.62.10. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.
MSI (s) (F8:EC) [17:51:14:934]: Deferring clean up of packages/files, if any exist
MSI (s) (F8:EC) [17:51:14:935]: MainEngineThread is returning 1603
MSI (s) (F8:14) [17:51:14:944]: RESTART MANAGER: Session closed.
MSI (s) (F8:14) [17:51:14:952]: RESTART MANAGER: Session closed.
MSI (s) (F8:14) [17:51:14:952]: No System Restore sequence number for this installation.
=== Logging stopped: 03/06/2026 17:51:14 ===
MSI (s) (F8:14) [17:51:15:064]: User policy value 'DisableRollback' is 0
MSI (s) (F8:14) [17:51:15:064]: Machine policy value 'DisableRollback' is 0
MSI (s) (F8:14) [17:51:15:064]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (F8:14) [17:51:15:064]: Note: 1: 1402 2:
Contributor guide
Research direction
Start with the package-install reproduction on Windows Server 2019 and inspect the supplied MSI log around return values 3 and 1603. Done requires identifying a concrete cause for the failed update and documenting a reproducible resolution; the issue names no manifest file or test.
Written by the indexing model from the issue text.
Assessment
- Domain
- cli, operating-systems
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Quiet
- Clarity
- Needs clarification
- Newbie friendliness
- 28/100