microsoft / microsoft/winget-pkgs

Cannot upgrade Evoluent.EvoluentMouseManager (install works)

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Description

Brief description of your issue

  • Cannot upgrade "Evoluent Mouse Manager". I don't think this can ever work.
c:\>winget upgrade "Evoluent Mouse Manager"
Found Evoluent Mouse Manager [Evoluent.EvoluentMouseManager]
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Downloading https://evoluent.com/download/EvoSetup-6.0.9.3.msi
Successfully verified installer hash
Starting package install...
Installer failed with exit code: 1638
Installer log is available at: C:\Users\xxx\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-Evoluent.EvoluentMouseManager.6.0.9.3-2021-08-03-09-45-01.311.log
  • The log file has the following content:
MSI (s) (A4:F4) [09:45:10:869]: Product: Evoluent Mouse Manager -- Configuration failed.

MSI (s) (A4:F4) [09:45:10:869]: Windows Installer reconfigured the product. Product Name: Evoluent Mouse Manager. Product Version: 6.0.9.3. Product Language: 1033. Manufacturer: Evoluent. Reconfiguration success or error status: 1638.

Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
{933B0FA1-2ECF-4B3F-8153-BEBD8750FF72}
  • If I manually uninstall "Evoluent Mouse Manager," then then command winget install "Evoluent Mouse Manager" works as expected.

Expected behavior

  • The upgrade command should automatically uninstall the old version and then install the new version instead of issuing a fatal error.

Environment

C:\>winget --info
Windows Package Manager v1.0.11692
Copyright (c) Microsoft Corporation. All rights reserved.

Windows: Windows.Desktop v10.0.19042.1110
Package: Microsoft.DesktopAppInstaller v1.12.11692.0

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Reproduce the upgrade with winget upgrade "Evoluent Mouse Manager" and review the referenced MSI log, especially exit code 1638. Compare it with a manual uninstall followed by winget install; done means the upgrade completes without requiring manual removal of the existing version.

Written by the indexing model from the issue text.

Assessment

Domain
cli
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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