microsoft / microsoft/winget-pkgs

[Package Issue]: Maxon.CinebenchR23 - Fails to start

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#171,904 2 comments 1 reaction 0 assignees View on GitHub

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Description

Please confirm these before moving forward
  • I have searched for my issue and not found a work-in-progress/duplicate/resolved issue.
  • I have not been informed if the issue is resolved in a preview version of the winget client.
Category of the issue

Installation issue.

Brief description of your issue

Maxon.CinebenchR23 - Deployed package does not read libraries from the appropriate location

Steps to reproduce
  1. Open a Windows Terminal in Admin mode
  2. Run winget install Maxon.CinebenchR23
  3. Restart the Windows Terminal
  4. Run cinebench
Actual behavior

Dialog showing a missing library libmmd.dll appears.
image

Seems to be an error in the WinGet link generated at C:\Users\[User]\AppData\Local\Microsoft\WinGet\Links\Cinebench.exe, as the application is not running within its current path - as it is only a symlink. The app works when it's run from the actual folder C:\Users\[User]\AppData\Local\Microsoft\WinGet\Packages\Maxon.CinebenchR23_Microsoft.Winget.Source_8wekyb3d8bbwe. The "missing" library is from an Intel C++ Runtime v19, which is not readily available to download from Intel's website.

Expected behavior

Cinebench R23 should open.

Environment
Windows Package Manager v1.8.1911
Copyright (c) Microsoft Corporation. All rights reserved.

Windows: Windows.Desktop v10.0.22631.4112
System Architecture: X64
Package: Microsoft.DesktopAppInstaller v1.23.1911.0

Winget Directories
-----------------------------------------------------------------------------------------------------------------------
Logs                               %LOCALAPPDATA%\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\Diag…
User Settings                      %LOCALAPPDATA%\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\sett…
Portable Links Directory (User)    %LOCALAPPDATA%\Microsoft\WinGet\Links
Portable Links Directory (Machine) C:\Program Files\WinGet\Links
Portable Package Root (User)       %LOCALAPPDATA%\Microsoft\WinGet\Packages
Portable Package Root              C:\Program Files\WinGet\Packages
Portable Package Root (x86)        C:\Program Files (x86)\WinGet\Packages
Installer Downloads                [Redacted]

Links
---------------------------------------------------------------------------
Privacy Statement   https://aka.ms/winget-privacy
License Agreement   https://aka.ms/winget-license
Third Party Notices https://aka.ms/winget-3rdPartyNotice
Homepage            https://aka.ms/winget
Windows Store Terms https://www.microsoft.com/en-us/storedocs/terms-of-sale

Admin Setting                             State
--------------------------------------------------
LocalManifestFiles                        Disabled
BypassCertificatePinningForMicrosoftStore Disabled
InstallerHashOverride                     Disabled
LocalArchiveMalwareScanOverride           Disabled
ProxyCommandLineOptions                   Disabled
DefaultProxy                              Disabled
Screenshots and Logs

No response

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing winget install Maxon.CinebenchR23 and launching cinebench through the generated link at %LOCALAPPDATA%\Microsoft\WinGet\Links\Cinebench.exe. Compare that behavior with launching the executable from the package directory under %LOCALAPPDATA%\Microsoft\WinGet\Packages\Maxon.CinebenchR23_Microsoft.Winget.Source_8wekyb3d8bbwe. Done means Cinebench R23 starts without the missing libmmd.dll dialog.

Written by the indexing model from the issue text.

Assessment

Domain
cli, tooling
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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