microsoft / microsoft/winget-cli

Creative Cloud (incl Acrobat) not updating correctly

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Area-External Issue-Bug
Dominant language
C++
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Avg merge
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Merged PRs (30d)
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Description

Brief description of your issue

I have Adobe Creative Cloud installed. It generally managed updates of the CC packages. However winget picked up Acrobat as well as CC itself for updates, however refuses to install. For CC it didn't even try, just displayed an error. However for Adobe it downloads and launches the installer, gets 99% of the way through then gives a version error.

Steps to reproduce

Run winget upgrade --alll on a system with Adobe Creative Cloud installed

Expected behavior

Either update CC & Acrobat or not show them on the list at all as managed by Adobe's CC updater

Actual behavior
(11/21) Found Adobe Creative Cloud [Adobe.CreativeCloud] Version 6.7.0.278
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Downloading https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/wam/download?sapCode=KCCC&wamFeature=nuj-live
  ██████████████████████████████  3.18 MB / 3.18 MB
Successfully verified installer hash
Starting package install...
   | Starting Stub installer...
Installer failed with exit code: 81
(8/21) Found Adobe Acrobat Reader (64-bit) [Adobe.Acrobat.Reader.64-bit] Version 25.001.20531
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Downloading https://ardownload2.adobe.com/pub/adobe/acrobat/win/AcrobatDC/2500120531/AcroRdrDCx642500120531_MUI.exe
  ██████████████████████████████   699 MB /  699 MB
Successfully verified installer hash
Starting package install...
Installer failed with exit code: 1603
Installer log is available at: C:\Users\user\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-Adobe.Acrobat.Reader.64-bit.25.001.20531-2025-06-27-18-03-05.637.log

WinGet-Adobe.Acrobat.Reader.64-bit.25.001.20531-2025-06-27-18-03-05.637.log

Environment
Windows Package Manager v1.11.400
Copyright (c) Microsoft Corporation. All rights reserved.

Windows: Windows.Desktop v10.0.26100.4061
System Architecture: X64
Package: Microsoft.DesktopAppInstaller v1.26.400.0

Winget Directories
-----------------------------------------------------------------------------------------------------------------------
Logs                               %LOCALAPPDATA%\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\Diag…
User Settings                      %LOCALAPPDATA%\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\sett…
Portable Links Directory (User)    %LOCALAPPDATA%\Microsoft\WinGet\Links
Portable Links Directory (Machine) C:\Program Files\WinGet\Links
Portable Package Root (User)       %LOCALAPPDATA%\Microsoft\WinGet\Packages
Portable Package Root              C:\Program Files\WinGet\Packages
Portable Package Root (x86)        C:\Program Files (x86)\WinGet\Packages
Installer Downloads                E:\Downloads
Configuration Modules              %LOCALAPPDATA%\Microsoft\WinGet\Configuration\Modules

Links
---------------------------------------------------------------------------
Privacy Statement   https://aka.ms/winget-privacy
License Agreement   https://aka.ms/winget-license
Third Party Notices https://aka.ms/winget-3rdPartyNotice
Homepage            https://aka.ms/winget
Windows Store Terms https://www.microsoft.com/en-us/storedocs/terms-of-sale

Admin Setting                             State
--------------------------------------------------
LocalManifestFiles                        Disabled
BypassCertificatePinningForMicrosoftStore Disabled
InstallerHashOverride                     Disabled
LocalArchiveMalwareScanOverride           Disabled
ProxyCommandLineOptions                   Disabled
DefaultProxy                              Disabled

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing winget upgrade --alll on the reported Windows and inspect the attached Adobe Acrobat installer log alongside the Creative Cloud exit code 81 output. Trace how these Adobe packages are discovered and upgraded, then verify that managed packages are either updated successfully or excluded from the upgrade list without misleading failures.

Written by the indexing model from the issue text.

Assessment

Domain
cli, operating-systems
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
30/100

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