Communicate session and chat model through clear UI structure

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#322,934 1 comment 0 reactions 4 assignees View on GitHub

@jo-oikawa is already working on this.

Since Jun 26, 2026.

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Description

agents-window ux

In the June 2026 UX study, participants were familiar with the terms "session" and "chat" from other tools. However they consistently collapsed them into the same concept. 4/5 participants treated session and chat as one-to-one or identical. The product's multi-chat model requires users to understand that one session can hold many chats, but the shared vocabulary hides this gap.

"We call the chat… the session and chat is the same thing, right?" — Research participant

"It's just really like the conversation history, plus basically the actions that it's taken." — Research participant (describing "session" as if it were a single chat)

We know that the concepts are teachable, since participants learned the distinction when shown, but the current UI does not actively teach it.

Proposal
A design exploration to make the session/chat relationship visible through layout and defaults rather than relying on labels alone.

Directions to explore:

  • Layout that spatially nests chats inside a session boundary (making the container relationship visible)
  • Onboarding moment when a user creates their second chat in a session — explaining what just happened
  • Visual language that distinguishes the session level (workspace, config, shared files) from the chat level (conversation, changes, agent)
  • Default naming that reinforces the relationship (e.g., session named after the project, chats named after the task)

User evidence

  • 4/5 participants collapsed session and chat into one concept
  • 1 participant (P03) separated them unprompted but still mapped 1:1
  • The distinction was learnable with moderator guidance but not self-evident from the UI
  • Familiarity with the words across tools actively works against learning the new meaning

Design constraints

  • Cannot rename "session" or "chat" without breaking cross-tool familiarity (P01 explicitly warned against terminology changes)
  • Must work for first-time users who have never seen the Agents window
  • Should not add friction for users who work with only one chat per session
Dominant language
TypeScript
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