microsoft / microsoft/PowerToys

Awake: Hello Windows Facial Recognition Not Working After Screen Turns Off

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#49,545 0 comments 0 reactions 0 assignees View on GitHub
Issue-Bug Needs-Triage Product-Awake
Dominant language
C
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PR merge metrics
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Description

### Microsoft PowerToys version

0.100.2

### Installation method

Other (please specify in "Steps to Reproduce")

### Area(s) with issue?

Awake

### Steps to reproduce

PowerToys v. 0.100.2 installed from PowerShell
Only Awake enabled
- Keep awake indefinitely
Windows 11 Pro 25H2 (OS Build 26200.8894)
- Windows Hello facial recognition unlock enabled

### ✔️ Expected Behavior

When screen turns off, Hello Windows unlocks the device when face recognized

### ❌ Actual Behavior

Hello Windows facial recognition fails and restart or power down (sleep) of device is required for it to resume normal operations. Keyboard and touchpad remain operational.

### Upload Bug Report ZIP-file

[PowerToysReport_2026-07-29-00-42-46.zip](https://github.com/user-attachments/files/30482165/PowerToysReport_2026-07-29-00-42-46.zip)

### Additional Information

See bug report

### Other Software

_No response_

Contributor guide

Open the contributing guide

Research direction

Start by reviewing the attached PowerToysReport_2026-07-29-00-42-46.zip and the Awake behavior described for Windows 11 Pro 25H2. Reproduce the screen-off and Windows Hello facial-recognition scenario with Awake set to keep the device awake indefinitely; done means Hello unlocks normally without restarting or powering down the device.

Written by the indexing model from the issue text.

Assessment

Domain
desktop, operating-systems
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Quiet
Clarity
Needs clarification
Newbie friendliness
35/100

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