microsoft / microsoft/PowerToys
Awake: Hello Windows Facial Recognition Not Working After Screen Turns Off
- Dominant language
- C
- Stars
- 139k
- Forks
- 8.6k
- PR merge metrics
- PR metrics pending
Description
### Microsoft PowerToys version
0.100.2
### Installation method
Other (please specify in "Steps to Reproduce")
### Area(s) with issue?
Awake
### Steps to reproduce
PowerToys v. 0.100.2 installed from PowerShell
Only Awake enabled
- Keep awake indefinitely
Windows 11 Pro 25H2 (OS Build 26200.8894)
- Windows Hello facial recognition unlock enabled
### ✔️ Expected Behavior
When screen turns off, Hello Windows unlocks the device when face recognized
### ❌ Actual Behavior
Hello Windows facial recognition fails and restart or power down (sleep) of device is required for it to resume normal operations. Keyboard and touchpad remain operational.
### Upload Bug Report ZIP-file
[PowerToysReport_2026-07-29-00-42-46.zip](https://github.com/user-attachments/files/30482165/PowerToysReport_2026-07-29-00-42-46.zip)
### Additional Information
See bug report
### Other Software
_No response_
Contributor guide
Research direction
Start by reviewing the attached PowerToysReport_2026-07-29-00-42-46.zip and the Awake behavior described for Windows 11 Pro 25H2. Reproduce the screen-off and Windows Hello facial-recognition scenario with Awake set to keep the device awake indefinitely; done means Hello unlocks normally without restarting or powering down the device.
Written by the indexing model from the issue text.
Assessment
- Domain
- desktop, operating-systems
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Quiet
- Clarity
- Needs clarification
- Newbie friendliness
- 35/100