Custom keyboard shortcuts not working properly

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#47,533 opened on Apr 30, 2026 1 comment 0 reactions 0 assignees View on GitHub

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Issue-Bug Needs-Triage Product-Keyboard Shortcut Manager

Dominant language: C
Stars: 139k
Forks: 8.6k
PR merge metrics: PR metrics pending

Description

### Microsoft PowerToys version

0.99.1

### Installation method

PowerToys auto-update

### Area(s) with issue?

Keyboard Manager

### Steps to reproduce

1. Updated to v0.99.1 from normal previous version (**no** experimental, dev build, etc)
1. Existing custom keyboard shortcut of win(left) + f1 --> play/pause media
1. Opens windows help 'how to get help in windows 11' in edge instead of pausing music/video
https://www.bing.com/search?q=how+to+get+help+in+windows+11&filters=guid:%22711b6492-0435-0038-8706-7c6b0feb200a_win11-en-dia%22%20lang:%22en%22&form=S00028

### ✔️ Expected Behavior

Play/pause music/video/other media

### ❌ Actual Behavior

Opened windows help 'how to get help in windows 11' in edge (below url)
https://www.bing.com/search?q=how+to+get+help+in+windows+11&filters=guid:%22711b6492-0435-0038-8706-7c6b0feb200a_win11-en-dia%22%20lang:%22en%22&form=S00028

### Upload Bug Report ZIP-file

[PowerToysReport_2026-04-30-19-42-12.zip](https://github.com/user-attachments/files/27264503/PowerToysReport_2026-04-30-19-42-12.zip)

### Additional Information

Win 11
8.0.26
English (canada)
User install
Running as admin

### Other Software

_No response_

Contributor guide

Open the contributing guide

First steps

Read the whole issue, then the project's contributing guide.
Comment on the issue to say you are picking it up — it saves two people doing the same work.
Fork the repository and make your change on a branch.
Open a pull request that references the issue number.

Research direction

Start in the Keyboard Manager area and review the attached PowerToysReport ZIP while reproducing the existing Win+F1 shortcut after updating to version 0.99.1. Compare the observed Windows Help launch with the expected media play/pause behavior and verify the shortcut works correctly without opening the Bing help URL.

Written by the indexing model from the issue text.

Assessment

Tech stack: c
Domain: desktop, tooling
Issue type: Bug
Difficulty: 4/5
Estimated time: 3-5 days
Activity status: Quiet
Clarity: Mostly clear
Newbie friendliness: 48/100