microsoft / microsoft/PowerToys

"Unknown software exception" error during PC shutdown

Open
#46,993 0 comments 0 reactions 0 assignees View on GitHub
Issue-Bug Needs-Triage Product-General
Dominant language
C
Stars
139k
Forks
8.6k
PR merge metrics
PR metrics pending

Description

### Microsoft PowerToys version

0.98.0

### Installation method

Microsoft Store

### Area(s) with issue?

General

### Steps to reproduce

I'm not sure how exactly to reproduce it, but it happens very frequently during shutdown (not always). See the image below for the error. When this error happens, the PC won't shutdown as its waiting for me to address the error box. If I press OK, it still doesn't shut down.

![Image](https://github.com/user-attachments/assets/7a4deefb-bc26-4625-bec5-5a0dda2df2ac)

### ✔️ Expected Behavior

I was expecting my PC to shutdown normally.

### ❌ Actual Behavior

PC shutdown is interrupted by the PowerToys application error box.

### Upload Bug Report ZIP-file

[PowerToysReport_2026-04-13-10-23-51.zip](https://github.com/user-attachments/files/26678226/PowerToysReport_2026-04-13-10-23-51.zip)

### Additional Information

Edition Windows 11 Home
Version 25H2
Installed on ‎11/‎20/‎2025
OS build 26200.7462
Serial number GM05HLJF
Experience Windows Feature Experience Pack 1000.26100.275.0

### Other Software

_No response_

Contributor guide

Open the contributing guide

Research direction

Start by reviewing the attached PowerToysReport_2026-04-13-10-23-51.zip and the shutdown-time error shown in the issue. Investigate which PowerToys component produces the dialog and reproduce the interruption during Windows shutdown; done means the error no longer blocks a normal shutdown.

Written by the indexing model from the issue text.

Assessment

Domain
desktop, operating-systems
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Quiet
Clarity
Needs clarification
Newbie friendliness
25/100

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.