microsoft / microsoft/PowerToys
[CropAndLock] Pauses with hourglass icon, then nothing?
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Description
### Microsoft PowerToys version
0.97.1
### Installation method
PowerToys auto-update
### Area(s) with issue?
Crop and Lock
### Steps to reproduce
**First Occurrence:** _1/23/2026 9:15:32 PM_
**Affected:** _Thumbnail_ and _Reparent_ functions
**Application Errors:** _1000_, then after 3 seconds, _1001_
**Behavior:** Focus application window and press the relevant shortcut, pause with **_hourglass icon_** for a few seconds -- but nothing happens.
_Thank you for your time and attention, and I appreciate any response at your convenience; please let me know if there's anything else I can do or provide to help!_
**Relevant 'Event Viewer' Logs:**
### Initially:
```
Log Name: Application
Source: Application Error
Date: 2/14/2026 12:26:03 AM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: MY-COMPUTER\User
Computer: My-Computer
Description:
Faulting application name: PowerToys.CropAndLock.exe, version: 0.97.1.0, time stamp: 0x6978524d
Faulting module name: KERNELBASE.dll, version: 10.0.26100.7824, time stamp: 0xad803701
Exception code: 0xe06d7363
Fault offset: 0x00000000000ca80a
Faulting process id: 0x3958
Faulting application start time: 0x1DC9D7268F60F47
Faulting application path: C:\Program Files\PowerToys\PowerToys.CropAndLock.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 6eb18c92-5b0c-42ee-aaf3-d5b0520b5efd
```
### Three Seconds Later:
```
Log Name: Application
Source: Windows Error Reporting
Date: 2/14/2026 12:26:06 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords:
User: MY-COMPUTER\User
Computer: My-Computer
Description:
Fault bucket 1740422031314122229, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: PowerToys.CropAndLock.exe
P2: 0.97.1.0
P3: 6978524d
P4: KERNELBASE.dll
P5: 10.0.26100.7824
P6: ad803701
P7: e06d7363
P8: 00000000000ca80a
P9:
P10:
```
### Sample Log Output:
```
[2026-02-14 00:26:02.763594] [p-14680] [t-39268] [info] crop-and-lock logger is initialized
[2026-02-14 00:26:02.791247] [p-14680] [t-39268] [error] UNKNOWN EXCEPTION
[2026-02-14 00:26:02.791344] [p-14680] [t-39268] [error] Failed to get a symbol. Attempt to access invalid address.
[2026-02-14 00:26:02.791397] [p-14680] [t-39268] [error] Failed to get a symbol. Attempt to access invalid address.
[2026-02-14 00:26:02.791620] [p-14680] [t-39268] [error] Failed to get a symbol. Attempt to access invalid address.
[2026-02-14 00:26:02.791656] [p-14680] [t-39268] [error] Failed to get a symbol. Attempt to access invalid address.
[2026-02-14 00:26:02.791819] [p-14680] [t-39268] [error] Failed to get a symbol. Attempt to access invalid address.
[2026-02-14 00:26:02.791867] [p-14680] [t-39268] [error] Failed to get a symbol. Attempt to access invalid address.
[2026-02-14 00:26:02.791906] [p-14680] [t-39268] [error] Failed to get a symbol. Attempt to access invalid address.
[2026-02-14 00:26:02.791975] [p-14680] [t-39268] [error] STACK TRACE
C:\Program Files\PowerToys\!
C:\Program Files\PowerToys\!
C:\WINDOWS\System32\!UnhandledExceptionFilter
C:\WINDOWS\SYSTEM32\!strncpy
C:\WINDOWS\SYSTEM32\!_C_specific_handler
C:\WINDOWS\SYSTEM32\!_chkstk
C:\WINDOWS\SYSTEM32\!RtlLocateExtendedFeature
C:\WINDOWS\SYSTEM32\!RtlRaiseException
C:\WINDOWS\System32\!RaiseException
C:\Program Files\PowerToys\!
C:\Program Files\PowerToys\!
C:\Program Files\PowerToys\!
C:\Program Files\PowerToys\!
C:\Program Files\PowerToys\!
C:\WINDOWS\System32\!BaseThreadInitThunk
C:\WINDOWS\SYSTEM32\!RtlUserThreadStart
```
### ✔️ Expected Behavior
Standard, familiar behavior of the utility
### ❌ Actual Behavior
Pauses a few seconds with hourglass icon, then nothing happens
### Additional Information
Microsoft Windows 11 Home
10.0.26200 Build 26200
System Installation (in the "All Users" sense)
Running as admin user
### Other Software
_No response_
Contributor guide
Research direction
Start with the Crop and Lock shortcut path and the PowerToys.CropAndLock.exe crash logs, especially the UNKNOWN EXCEPTION and application error 1000 details. Reproduce the Thumbnail and Reparent failures on Windows 11, then identify the crash cause and verify that both functions complete normally without the hourglass-only behavior.
Written by the indexing model from the issue text.
Assessment
- Domain
- desktop
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 30/100