microsoft / microsoft/Dynamics365Commerce.Solutions
Offline data sync failed - The offline transaction data could not be purged from the offline database
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Description
We added a custom field to the RetailTransactionTable and created an extension table called RetailTransactionTable_DLX, as indicated in the CDX extensibility documentation.
When creating an offline transaction and then switching back online, we encounter an error during the purge of records from the offline table.
The error message is: "Offline data sync failed. Offline may not be available or have the latest data. Please contact your administrator for further assistance." Error codes: "ASYNC_CLIENT_FAIL_PURGE_OFFLINE_TRANSACTION_DATA" Error message: "The offline transaction data could not be purged from the offline database."
Store commerce version is the 9.54.25182.8.
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Research direction
Review the CDX extensibility documentation and the RetailTransactionTable/RetailTransactionTable_DLX extension setup first. Reproduce the offline transaction flow on Store Commerce 9.54.25182.8 and investigate the ASYNC_CLIENT_FAIL_PURGE_OFFLINE_TRANSACTION_DATA failure; done means offline transaction data is purged successfully after returning online.
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Assessment
- Domain
- database
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 25/100