microsoft / microsoft/CopilotStudioSamples
For the CSIAD Workshop, can we get a version of the customer service agent that does not use ServiceNow connector?
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- Dominant language
- TypeScript
- Stars
- 797
- Forks
- 491
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Description
Is your feature request related to a problem? Please describe.
No
Describe the solution you'd like
I use the workshop content to do CSIAD training for my clients. Many of my SMB clients do not have ServiceNow. And SN does not offer a trial tenant. I have modified the solution to remove the SN workflow. But I was wondering if there was revised workshop content that uses another Power Automate use case.
Describe alternatives you've considered
I have removed the code from the solution provided in the repo. But I have to skip labs 4 and 5.
Additional context
I will work on a PR that revises the workshop content for your consideration.
Contributor guide
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First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start by reviewing the workshop content and the labs 4 and 5 that currently depend on the ServiceNow connector. Define an alternative Power Automate use case for clients without ServiceNow, then confirm the revised workshop can complete those labs without that dependency.
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Assessment
- Domain
- documentation
- Issue type
- Feature
- Difficulty
- 5/5
- Estimated time
- Over a week
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 25/100